Facilities Operations Project Leader

ABM Industries; Charlotte (NC); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM Industries is seeking a Janitorial Project Manager to oversee day-to-day operations at assigned facilities, including campuses, warehouses, offices, and airports. You will lead frontline teams, coach staff, manage client relationships, and ensure services meet contract terms while driving safety and continuous improvement.

The role requires 4–5 years in facility/operations/project management with supervisory experience, strong budget oversight, and excellent communication skills.

Qualifications

• 4–5 years of experience in facility, operations, or project management with 1–2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Solid business acumen including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
• Bilingual Spanish/English is a plus.
• Experience in union environments is preferred.

Responsibilities

• Lead and support frontline employees and supervisors; foster engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Assist in hiring and onboarding, and conduct evaluations with HR.
• Act as the primary contact for clients; build and maintain strong relationships with property management teams.
• Ensure services meet or exceed contract terms and address client feedback.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of facility services including janitorial, parking, and maintenance.
• Ensure compliance with ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure OSHA compliance.
• Administer disciplinary actions in accordance with company guidelines.

Skills

Customer service

Leadership

Interpersonal skills

Budget oversight

Verbal communication

Written communication

Multi-project management

Evening/weekend hours

Bilingual Spanish/English

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

ABM Industries is seeking a Janitorial Project Manager to oversee day-to-day operations at assigned facilities, including campuses, warehouses, offices, and airports. You will lead frontline teams, coach staff, manage client relationships, and ensure services meet contract terms while driving safety and continuous improvement.

The role requires 4–5 years in facility/operations/project management with supervisory experience, strong budget oversight, and excellent communication skills.