Client-Facing Janitorial & Facilities Lead

ABM Industries; Alabaster (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

ABM Industries is seeking a Janitorial Project Manager to oversee day-to-day facilities operations, ensuring service excellence and strong client relationships. You will lead custodial staff, drive performance, and maintain compliance with ABM policies while promoting safety and continuous improvement.

The role requires 4–5 years in facility/operations/project management with supervisory experience; strong budget oversight, communication, and multi-project coordination are essential.

Qualifications

• 4–5 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Solid business acumen including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.

Responsibilities

• Lead and support custodial frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of janitorial/custodial facility services.
• Ensure compliance with all ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.
• Perform/complete custodial duties as needed

Skills

Customer service

Leadership

Interpersonal skills

Budget oversight

Communication

Time management

Multi-project management

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

ABM Industries is seeking a Janitorial Project Manager to oversee day-to-day facilities operations, ensuring service excellence and strong client relationships. You will lead custodial staff, drive performance, and maintain compliance with ABM policies while promoting safety and continuous improvement.

The role requires 4–5 years in facility/operations/project management with supervisory experience; strong budget oversight, communication, and multi-project coordination are essential.