Facilities Operations Manager

Jones Lang LaSalle Incorporated; Costa Mesa, Northern (CA, KY); Hybrid; USD 100,000 - 122,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Operations Manager to oversee the regional portfolio’s operations and maintenance, aligning with client directives and standards. You will lead teams, manage vendors, and ensure KPI/SLA targets are met while keeping safety and compliance at the forefront.

You will collaborate with the Client Facility Manager to deliver exceptional service and optimize property performance, budgeting, and cost control in a high-demand environment.

Qualifications

• Minimum of 4 years industry experience in corporate, third party service provider or as a consultant.
• General knowledge of building systems (mechanical and electrical).
• Proficient in MS Office, Excel, SharePoint, Teams and CMMS systems.

Responsibilities

• Lead and oversee operations and maintenance of facility systems across a regional portfolio.
• Maintain client satisfaction and support Client programs.
• Develop and maintain positive client relationships.
• Ensure contract, JLL corporate and account compliance and quality control with vendors.
• Meet KPIs and SLAs and plan corrective actions as needed.
• Coordinate with Client to oversee portfolio maintenance.
• Collaborate with regional team to drive account success.
• Facilitate work orders for maintenance team and vendors.
• Enforce company policies and safety training requirements.
• Support short and long-term projects and cost-reduction initiatives.
• Oversee and execute periodic on-site inspections.

Skills

4+ years experience

Leadership

Team collaboration

Education

Bachelor’s degree

Tools

MS Office

Excel

SharePoint

Teams

CMMS systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Facilities Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional services in property operation and maintenance, encompassing customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management. This role is instrumental in ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.

Your day-to-day tasks will include:

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
• Maintain client satisfaction with delivery of facility services and support Client programs.
• Develop and maintain a positive client relationship.
• Provides contract, JLL corporate and account compliance management and quality control with vendor partners.
• Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.
• Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
• Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
• Facilitate work order management for maintenance team and vendors.
• Enforce all Company policies and safety training requirements.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
• Support the Client in the implementation and execution of short and long-term projects.
• Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
• Oversee and execute the appropriate monthly/quarterly/annual on‑site inspections.

Desired experience and technical skills:

• Bachelor’s degree
• Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
• General knowledge of building systems (mechanical and electrical systems)
• Proficient and skilled in MS Office, Excel, Share Point, Teams, etc. and CMMS systems

Estimated compensation for this position: 100,000.00 – 122,400.00 USD per year

Location: On-site –Costa Mesa, CA, Long Beach, CA, Newport Beach, CA, Santa Ana, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For further information, visit jll.com.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.