Facilities Operations Lead - Shift Supervisor

Resorts World Hudson Valley; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Resorts World Hudson Valley is seeking a Maintenance Supervisor to oversee multi-trade work (mechanical, electrical, HVAC, plumbing, carpentry and painting) and ensure safe, timely operations. You will recruit, train and coach staff, conduct annual reviews, and report department progress to management.

Your role requires leadership, strong communication, and solid knowledge of building systems. You’ll manage keys, inventory and guest-focused service in a hospitality setting, with variable shifts.

Qualifications

• Experience supervising staff in a hospitality or facilities setting.
• Ability to recruit, train, coach and evaluate employees.
• Fluent English with strong written and verbal communication.
• Knowledge of building systems including HVAC, plumbing and kitchen mechanics.

Responsibilities

• Oversee work orders across mechanical, electrical, HVAC, plumbing, carpentry and painting.
• Promote and enforce safety practices within the department.
• Lead recruiting, training, recognition and coaching of personnel.
• Conduct annual performance reviews for department staff.
• Prepare progress reports for senior management and manage keys/inventory.
• Respond to emergencies per procedures and coordinate team resources.
• Ensure consistent quality and guest-focused presentation of all products.
• Mentor staff and implement new best practices.
• Maintain knowledge of facility operations and enforce attendance policies.
• Demonstrate guest-centric service and effective cross-functional collaboration.

Skills

Supervisory skills

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

HVAC systems

Plumbing

Kitchen mechanics

Safety practices

Recruitment/training

Guest service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Resorts World Hudson Valley is seeking a Maintenance Supervisor to oversee multi-trade work (mechanical, electrical, HVAC, plumbing, carpentry and painting) and ensure safe, timely operations. You will recruit, train and coach staff, conduct annual reviews, and report department progress to management.

Your role requires leadership, strong communication, and solid knowledge of building systems. You’ll manage keys, inventory and guest-focused service in a hospitality setting, with variable shifts.