F&B Shift Lead: Guest Experience & Ops

Resorts World Hudson Valley; City of Newburgh (NY); On-site; USD 53,000 - 72,000; Full time

Job summary

Resorts World Hudson Valley in Newburgh, NY seeks a dynamic leader to join its management team. You will guide staff, recruit and train teams, and drive guest satisfaction while maximizing bar and service area performance.

The role emphasizes staffing oversight, budget awareness, and building a loyal guest base through consistent, high-quality service and proactive personnel development.

Qualifications

• Must be 18 years or older.
• High school diploma or GED preferred.
• Must have the ability to obtain the appropriate license pursuant to the New York State Gaming regulations.
• Bachelor's Degree in a related field AND two (2) years' experience in a Supervisory position OR four (4) years' experience in a Management position OR two (2) years' experience in a Supervisory position within Resorts World.
• Six (6) years' related food and beverage experience.
• Fluency in English required; second language a plus.

Responsibilities

• Works as a member of a cohesive management team that supports decisions.
• Functions as a role model to staff and junior managers.
• Develops ways to increase guest counts and loyalty.
• Recruits, trains, recognizes, coaches, and counsels staff across departments.
• Determines staffing levels and monitors scheduling and budgeting.
• Maintains security, safety, cleanliness and sanitation standards.
• Communicates positively about bars/service areas and fosters a productive work environment.
• Opens/closes procedures, runs reports, beverage knowledge, and team building.

Skills

Interpersonal skills

Communication skills

Customer service

Team building

Independent decision-making

Education

High school diploma or GED

Bachelor's degree in related field

Tools

POS system

Job description

Resorts World Hudson Valley in Newburgh, NY seeks a dynamic leader to join its management team. You will guide staff, recruit and train teams, and drive guest satisfaction while maximizing bar and service area performance.

The role emphasizes staffing oversight, budget awareness, and building a loyal guest base through consistent, high-quality service and proactive personnel development.