Facilities Operations Lead — Multi‑Site Janitorial

Automatic Data Processing, Inc.; Honolulu (HI); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Insurance

401k Retirement Plan

Company cellphone

Bonuses (performance-based)

Career growth

Job summary

The Facilities Group Hawaii is seeking an Operations Specialist to support daily operations across multiple janitorial and facilities accounts. You will monitor service delivery, conduct site audits, and coordinate scheduling, staffing, and reporting to keep costs on budget and ensure client satisfaction.

The role requires 1–3+ years in operations, strong Excel and CRM skills, and the ability to travel weekly. A bachelor’s degree is preferred, and a company cell phone is provided.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 1–3+ years of experience in operations, facilities, or multi-site service environments.
• Advanced Excel skills and reporting tools.
• CRM and workforce management system experience preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Clear, customer-focused communication skills.
• Ability to work independently in a fast-paced, team-oriented environment.
• Weekly area/regional travel; flexibility to work days, nights, and/or weekends as needed.
• Must be able to lift 25 lbs and perform inspections.

Responsibilities

• Support daily operations across multiple accounts and regions.
• Monitor service delivery against contracts, SLAs, and company standards.
• Conduct site audits and inspections and track corrective actions.
• Effectively communicate with clients, field teams, and leadership.
• Client & Account Support and onboarding new accounts.
• Coordinate scheduling, staffing, and resource allocation.
• Track field projects and labor utilization against budgets.
• Maintain proactive client communication to support satisfaction and retention.

Skills

Advanced Excel,

CRM experience

Customer communication

Multitasking

Problem solving

Independent work

Education

High school diploma

Bachelor's degree in business/Operations or related field

Tools

Excel

CRM systems (Pipedrive, UtilizeCore)

Workforce management systems

Job description

The Facilities Group Hawaii is seeking an Operations Specialist to support daily operations across multiple janitorial and facilities accounts. You will monitor service delivery, conduct site audits, and coordinate scheduling, staffing, and reporting to keep costs on budget and ensure client satisfaction.

The role requires 1–3+ years in operations, strong Excel and CRM skills, and the ability to travel weekly. A bachelor’s degree is preferred, and a company cell phone is provided.