Facilities Operations Lead – Multi‑Site Cleaning

The Facilities Group; Honolulu (HI); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Insurance

401k Retirement Plan

Access to a company cellphone

Competitive starting salary with bonus

Job summary

The Facilities Group Hawaii is seeking a Janitorial Operations Specialist in Honolulu to lead on-site operations, coordinate field teams, and ensure service quality across multiple accounts. You’ll monitor performance against contracts, stay within budgets, and maintain open communication with clients and leadership.

Ideal candidates have 1–3+ years in operations or facilities, strong Excel and CRM skills, and the ability to travel weekly.

Qualifications

• High school diploma; bachelor’s preferred.
• 1–3+ years in operations or multi-site service environments.
• Advanced Excel skills.
• CRM and workforce management experience preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Clear, customer-focused communication.
• Ability to work independently in a fast-paced, team-oriented environment.
• Weekly area/regional travel; flexibility to work days, nights, and/or weekends.

Responsibilities

• Support daily operations across multiple accounts and regions.
• Monitor service delivery against contracts, SLAs, and company standards.
• Conduct site audits and inspections and track corrective actions.
• Effectively communicate with clients, field teams, and leadership.
• Client & Account Support — primary contact for client and employee operational concerns.
• Help resolve service issues and escalations quickly and professionally.
• Assist with onboarding new accounts and getting them operationally ready.
• Maintain proactive client communication to support satisfaction and retention.
• Field Coordination — schedule, staffing, and resource allocation.
• Track field projects, work orders, and labor utilization against budgets.
• Support training and process improvements as a resource for operational systems.
• Data & Reporting — maintain data and distribute KPI reports.
• Track sales activity in CRM systems (Pipedrive, UtilizeCore , etc.).
• Identify trends and recommend improvements; support budgeting and forecasting.
• Administrative Support — contracts, client records, and documentation.
• Coordinate meetings, trainings, and internal communications.
• Assist with configuring company phones and email addresses.

Skills

Operations experience

Facilities management

Communication skills

Independent work

Team coordination

Problem solving

Education

High school diploma

Bachelor’s degree in business/Operations

Tools

Excel

CRM systems

Pipedrive

UtilizeCore

Job description

The Facilities Group Hawaii is seeking a Janitorial Operations Specialist in Honolulu to lead on-site operations, coordinate field teams, and ensure service quality across multiple accounts. You’ll monitor performance against contracts, stay within budgets, and maintain open communication with clients and leadership.

Ideal candidates have 1–3+ years in operations or facilities, strong Excel and CRM skills, and the ability to travel weekly.