Facilities Operations Lead — Member Experience & Training

LTFMGTCO LTF Club Management Co; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, safe, and welcoming club spaces. You will assist with maintenance, staff training, and customer service, while aligning with Life Time’s service standards.

CPR/AED within 30 days and CPO within 3 months are required, along with AFO certification. A flexible schedule is necessary to meet club needs and to participate in budgeting, safety, recruiting, and ongoing staff

Qualifications

• High School Diploma or GED required.
• CPR/AED certification within 30 days of hire.
• 1 year of customer service experience.
• AFO certification is preferred/required.
• CPO license required within 3 months of hire.
• Must be available to work a flexible schedule.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
• Responds to member feedback with urgency and provides follow up communication with solutions
• Assists the manager with monthly and annual budget recommendations
• Assists in training team members through providing ongoing training, coaching, counseling, and feedback
• Serves on the club Safety Committee ensuring OSHA compliance
• Assists with recruiting and interviewing for the Operations department
• Attends weekly department head, Operations, and all club meetings
• Builds positive relationship with members while gathering feedback
• Coordinates and creates Operations staff schedules

Skills

Customer service

Flexibility

Education

High School Diploma or GED

CPR/AED certification

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO)

Job description

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, safe, and welcoming club spaces. You will assist with maintenance, staff training, and customer service, while aligning with Life Time’s service standards.

CPR/AED within 30 days and CPO within 3 months are required, along with AFO certification. A flexible schedule is necessary to meet club needs and to participate in budgeting, safety, recruiting, and ongoing staff