Facilities Operations Coordinator

Cushman & Wakefield; Richmond (AL); On-site; USD 3,513,000 - 4,133,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Life insurance

Disability insurance

Flexible spending accounts

Job summary

Cushman & Wakefield is seeking a Facilities Coordinator to support the facility management team in delivering client facility services. You will assist with building systems, coordinate with contractors, and handle work orders from creation to payment, ensuring timely resolutions and high-quality service.

The role requires 1 year of relevant experience, strong communication skills, and the ability to manage multiple tasks in a professional office environment.

Qualifications

• High school diploma or GED required.
• Associates or Bachelors degree in facilities management or related field preferred.
• Minimum 1 year of work experience in administrative, accounting or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience in facilities/property management, CRE or professional services industries preferred.

Responsibilities

• Provide general overall facility management services, including continuous monitoring of office/facility.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, assess problems and take necessary corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for service and repairs of equipment.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with site inspection within the assigned building portfolio.
• Create work orders and assign to engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check status with assigned party.
• Request, review, and submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services and monitor workflow for all facilities cases to ensure quality.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management

Team Orientation

Education

High school diploma or GED

Associates or Bachelors degree in facilities management or related field

Tools

MS Office

Job description

Cushman & Wakefield is seeking a Facilities Coordinator to support the facility management team in delivering client facility services. You will assist with building systems, coordinate with contractors, and handle work orders from creation to payment, ensuring timely resolutions and high-quality service.

The role requires 1 year of relevant experience, strong communication skills, and the ability to manage multiple tasks in a professional office environment.