Senior Facility Coordinator

Cushman & Wakefield; Aurora (IL); On-site; USD 34,619 - 40,735; Full time

Benefits offered by this job

Health insurance

Vision & Dental coverage

Retirement savings plans

Paid time off

Job summary

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support the facility management team in delivering reliable service for client sites. You will handle routine operations, coordinate with vendors, and communicate status across clients and landlords.

The role emphasizes attention to building systems, safety procedures, and proactive issue resolution. Strong communication and organizational skills are essential to manage work orders, track performance, and support special events.

Qualifications

• Minimum 3–5 years experience in an administrative, accounting or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience working in facilities/property management, CRE or professional services preferred.

Responsibilities

• Provide general facility management and monitor office/facility operations.
• Address client inquiries and concerns ensuring timely issue resolution.
• Follow up with clients to ensure customer satisfaction.
• Respond to facility inquiries and verify problems, taking corrective action.
• Coordinate with outside contractors for service and repairs of equipment.
• Create and assign work orders to engineering staff, subcontractors and vendors.
• Report on open/closed work orders and track status with involved parties.
• Review and submit work orders, bids and proposals from vendors.
• Verify final invoice pricing and process payments promptly.
• Monitor vendor performance and train vendors on processes.
• Manage complex work orders including environmental issues and disaster recovery.
• Provide facilities helpdesk services and monitor workflow for quality delivery.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management Skills

Team Oriented

Education

GED

Associates or Bachelors degree in facilities management

Job description

Job Title

Senior Facility Coordinator

Job Description Summary

Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings

Job Description

POSITION SUMMARY

The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES

1. 1. Communication Proficiency (oral and written)
2. 2. Customer Focus
3. 3. Initiative
4. 4. Sense of Urgency
5. 5. Multi-Tasking
6. 6. Detail Oriented
7. 7. Financial Knowledge
8. 8. Time Management Skills
9. 9. Team Oriented

IMPORTANT EDUCATION

• High school diploma or a General Equivalency Diploma (GED) required
• Associates or Bachelors degree in facilities management, building, business or other related field preferred

IMPORTANT EXPERIENCE

• A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $25.13 - $29.57

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”