Facilities & Office Coordinator

Neighborly®; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Neighborly Benefits

Equity and bonus opportunities

Job summary

Neighborly is seeking a Facilities & Office Coordinator to support daily operations, visitor services, and workplace needs across all assigned floors in a fully onsite role in Irving, TX. You will manage work orders, coordinate with vendors, and ensure a welcoming, safe, and efficient work environment.

The role requires strong communication, organization, and MS Office skills, with daily tasks including visitor onboarding, supplies management, and coordination with the Facilities Manager for

Qualifications

• Ability to communicate effectively with associates, customers, visitors, vendors, leadership and cross-functional teams.
• Ability to manage multiple priorities and move between visitor, associate and workplace needs throughout the day.
• Detail-oriented with a high level of accuracy and strong follow-through.
• Ability to demonstrate sound judgment, problem-solving and critical thinking, including escalation when needed.
• Ability to work independently within established processes and also as part of a team.

Responsibilities

• Support onsite visitor experience by greeting guests, coordinating access, and directing visitors to the appropriate department.
• Coordinate daily office and facilities operations across floors, address maintenance, cleanliness, supplies, and meeting room readiness.
• Submit and follow up on work orders, service requests, and vendor visits; collaborate with Facilities Manager for non-routine issues.
• Maintain office supplies, mail, packages, and shared equipment; manage office services.
• Support associate workplace needs including new-hire workspace prep, badges, access, and events.
• Maintain facilities records, invoices, vendor information, and communications; support safety activities and projects.
• Monitor inquiries via the company Contact Us form and route to the right department.

Skills

Effective communication

Multitasking

Detail-oriented

Problem-solving

Independent worker

Team collaboration

MS Office proficiency

Tools

Microsoft Office

Job description

Are you looking for a place where you can bring your skills? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Facilities & Office Coordinator

Supports the daily operation of the office and helps maintain a welcoming, organized, safe, and functional workplace across all assigned floors. The role coordinates visitor services, workplace operations, associate support, facilities requests, vendors, and customer inquiries, while regularly moving throughout the building to identify and address day-to-day needs. This position independently manages routine responsibilities and works closely with the Facilities Manager on needs requiring additional direction or approval.

Bring Your Experience And Be Empowered To Innovate

As a Facilities & Office Coordinator, a typical day for you will include:

• Support the onsite visitor experience by greeting and assisting guests, coordinating visitor access, and ensuring visitors are connected with the appropriate associate or department; provide directions and onsite support; and coordinate expected visitors, special events, and large groups.
• Coordinate daily office and Facilities operations across all assigned floors/buildings, conducting regular walkthroughs and addressing maintenance, cleanliness, supplies, meeting room readiness, furniture, equipment, and other workplace needs.
• Submit, coordinate, and follow up on work orders, routine building service requests, and approved vendor visits; partner with building management and esc… larger or non-routine issues to the Facilities Manager.
• Maintain office, breakroom, coffee, janitorial, and workplace supplies; coordinate shared office equipment needs; and manage mail, packages, shipping, deliveries, and related office services.
• Support associate workplace needs, including new-hire workspace preparation, badges and access, office moves, furniture requests, meeting setups, onsite events, and other Facilities-related requests.
• Maintain Facilities records, invoices, purchase documentation, vendor information, office maps, directories, and other operational records; support Facilities communications, workplace safety activities, and projects.
• Monitor inquiries received through the company's Contact Us form, review submissions for complete information, route requests to the appropriate department, brand, or internal contact, and escape sensitive or unresolved matters as appropriate.
• Perform other duties as required.

Bring Your Skills And Be Inspired To Achieve Success

Required Qualifications

• Ability to communicate effectively, both verbally and in writing, with associates, customers, visitors, vendors, leadership, and cross-functional teams.
• Ability to manage multiple priorities and move between visitor, associate, and workplace needs throughout the day.
• Detail-oriented with a high level of accuracy and strong follow-through.
• Ability to demonstrate sound judgment, problem-solving, and critical thinking skills, including recognizing when escalation is appropriate.
• Ability to work independently within established processes, take initiative on routine matters, and work effectively as part of a team.
• Proficient in Microsoft Office, including Excel, Word, and Outlook, with the ability to learn visitor management, access control, work order management, purchasing, and other workplace systems.
• Ability to demonstrate strong organizational, customer service, and time management skills.

Work Environment & Schedule

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT.
• Fully onsite
• Office location: 500 East John Carpenter FWY, Irving, TX

Bring your goals and be enabled to reach them

• Competitive Pay: Commensurate with experience.
• Benefits: Neighborly Benefits
• Financial Benefits: Equity and bonus opportunities are available.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to25 pounds. The Associate is exposed to typical office working conditions. Reasonableaccommodationsmay be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at anytime.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand

Neighborly - USA Shared Services