Facilities & Office Coordinator

Dwyer Franchising LLC; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Equity opportunities

Bonus opportunities

Neighborly Benefits

Job summary

Neighborly is seeking a Facilities & Office Coordinator to support daily office operations across assigned floors in Irving, TX. You will greet visitors, manage access, coordinate maintenance, and assist with events and office moves.

You will work closely with the Facilities Manager and maintain records and supplies to keep a safe, welcoming workplace. The role is full-time and onsite, with competitive pay and Neighborly benefits.

Qualifications

• Ability to communicate effectively with associates, customers, visitors, vendors, leadership and cross-functional teams.
• Ability to manage multiple priorities and move between visitor, associate, and workplace needs.
• Detail-oriented with a high level of accuracy and strong follow-through.
• Sound judgment, problem-solving and critical thinking; escalation when needed.
• Work independently within processes and collaborate with the team.
• Proficient in Microsoft Office (Excel, Word, Outlook) and willing to learn visitor management and work order systems.

Responsibilities

• Greet and assist visitors; coordinate access and direct to appropriate department or associate.
• Coordinate daily facilities operations across floors; address maintenance, cleanliness, supplies and room readiness.
• Submit and track work orders and vendor visits; coordinate with building management on escalated issues.
• Maintain office supplies, mail, packages, and shared equipment; support employee workplace needs.
• Manage Facilities records, invoices, and vendor information; assist with safety initiatives and communications.

Skills

Effective communication

Multitasking

Detail-oriented

Judgment & problem-solving

Independent and team player

MS Office proficiency (Excel/Word/Out​

Job description

Are you looking for a place where you can bring your skills? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Facilities & Office Coordinator supports the daily operation of the office and helps maintain a welcoming, organized, safe, and functional workplace across all assigned floors. The role coordinates visitor services, workplace operations, associate support, facilities requests, vendors, and customer inquiries, while regularly moving throughout the building to identify and address day-to-day needs. This position independently manages routine responsibilities and works closely with the Facilities Manager on needs requiring additional direction or approval. Bring your experience and be empowered to innovate. As a Facilities & Office Coordinator, a typical day for you will include: Support the onsite visitor experience by greeting and assisting guests, coordinating visitor access, and ensuring visitors are connected with the appropriate associate or department; provide directions and onsite support; and coordinate expected visitors, special events, and large groups. Coordinate daily office and Facilities operations across all assigned floors/buildings, conducting regular walkthroughs and addressing maintenance, cleanliness, supplies, meeting room readiness, furniture, equipment, and other workplace needs. Submit, coordinate, and follow up on work orders, routine building service requests, and approved vendor visits; partner with building management and elevate larger or non-routine issues to the Facilities Manager. Maintain office, breakroom, coffee, janitorial, and workplace supplies; coordinate shared office equipment needs; and manage mail, packages, shipping, deliveries, and related office services. Support associate workplace needs, including new-hire workspace preparation, badges and access, office moves, furniture requests, meeting setups, onsite events, and other Facilities-related requests. Maintain Facilities records, invoices, purchase documentation, vendor information, office maps, directories, and other operational records; support Facilities communications, workplace safety activities, and projects. Monitor inquiries received through the company's Contact Us form, review submissions for complete information, route requests to the appropriate department, brand, or internal contact, and elevate sensitive or unresolved matters as appropriate. Perform other duties as required.

Required Qualifications

• Ability to communicate effectively, both verbally and in writing, with associates, customers, visitors, vendors, leadership, and cross-functional teams.
• Ability to manage multiple priorities and move between visitor, associate, and workplace needs throughout the day.
• Detail-oriented with a high level of accuracy and strong follow-through.
• Ability to demonstrate sound judgment, problem-solving, and critical thinking skills, including recognizing when escalation is appropriate.
• Ability to work independently within established processes, take initiative on routine matters, and work effectively as part of a team.
• Proficient in Microsoft Office, including Excel, Word, and Outlook, with the ability to learn visitor management, access control, work order management, purchasing, and other workplace systems.
• Ability to demonstrate strong organizational, customer service, and time management skills.

Work Environment & Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM CT. Fully onsite Office location: 500 East John Carpenter FWY, Irving, TX

Competitive Pay

Commensurate with experience.

Benefits

Neighborly Benefits

Financial Benefits: Equity and bonus opportunities are available.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to25 pounds. The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.

Equal Employment Opportunity Statement

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 28 global consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. More than 40 years later, 5,500 franchise owners in six countries all over the globe now represent our service-based franchise company.

Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters