Facilities Dispatcher & Coordinator

Leo; Addison (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Leo is seeking a Dispatcher/Coordinator to handle responses to client and vendor inquiries, update work orders, and coordinate maintenance scheduling. The role emphasizes accurate tracking, vendor communication, and timely follow-ups to ensure service is completed efficiently.

The ideal candidate brings organization, attention to detail, and the ability to multitask in a fast-paced setting while maintaining professional communication with clients and internal teams in Addison, Texas.

Qualifications

• 1 to 3 years of experience in coordinator or customer service type roles in high volume environment.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to elevate issues, as needed.
• Other duties as required or assigned.

Skills

Strong organizational skills

Attention to detail

Fast-paced environment

Time management

Multitasking

Problem resolution

Professional written/verbal comms

Self-motivated

Education

Degree or equivalent work experience

Tools

CRM

WOM platform

Job description

Leo is seeking a Dispatcher/Coordinator to handle responses to client and vendor inquiries, update work orders, and coordinate maintenance scheduling. The role emphasizes accurate tracking, vendor communication, and timely follow-ups to ensure service is completed efficiently.

The ideal candidate brings organization, attention to detail, and the ability to multitask in a fast-paced setting while maintaining professional communication with clients and internal teams in Addison, Texas.