Facilities Dispatcher & Coordinator I

Leo; Paramus, Northern (NJ, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonus

Job summary

Leo is seeking a dispatcher to independently respond to client inquiries, provide work order updates, and follow-ups. The role acts as a dispatcher for clients, vendors, and labor workforce to ensure timely repair and maintenance, including afterhours and remote shifts, with a focus on organization and collaboration across teams.

The position requires strong communication, multitasking, and attention to detail, with 1–3 years in a coordinator or customer service role in a fast-paced environment.

Qualifications

• 1 to 3 years of experience in coordinator or customer service type roles in high-volume environment.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• This position participates in the Afterhours and on-call backup calendar with both in-office and remote shifts available. Afterhours and backup shifts consist of dispatching emergency calls and next-day priority work orders after normal business hours, designated as Afterhours.
• Other duties as required or assigned.

Skills

Organizational skills

Attention to detail

Multitasking

Time management

Adaptability

Communication

Self-motivation

Education

Degree or equivalent work experience

Tools

CRM systems

WOM platform

Job description

Leo is seeking a dispatcher to independently respond to client inquiries, provide work order updates, and follow-ups. The role acts as a dispatcher for clients, vendors, and labor workforce to ensure timely repair and maintenance, including afterhours and remote shifts, with a focus on organization and collaboration across teams.

The position requires strong communication, multitasking, and attention to detail, with 1–3 years in a coordinator or customer service role in a fast-paced environment.