Facilities Manager - Boston Market

Tatte Bakery & Cafe; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation time

Paid sick time

50% meal discount

Mental health support

Employee Assistance Program (EAP)

Growth opportunities

Job summary

Tatte Bakery & Cafe in Boston is seeking a Facilities Manager to oversee safe, well-maintained cafés and catering locations. You will report to the Director of Facilities and lead a multi-site team, driving proactive maintenance and expansion as the company grows.

The role requires strong vendor management, budgeting, and collaboration with café teams to maintain operations. A high school diploma is required; an Associate or Bachelor’s degree is preferred.

Qualifications

• Minimum of four years of related experience and/or training.
• Experience overseeing multi-site facilities and capex projects.
• Experience using Service Channel or similar facilities platform.
• Strong vendor management and cost-control skills.
• Excellent communication and organizational abilities.

Responsibilities

• Own the oversight of facilities across the Boston market portfolio of cafés and catering locations.
• Oversee the Service Channel facilities platform and manage repairs with preventative maintenance.
• Ensure all locations are safe, compliant and in good working order (equipment, HVAC, plumbing, electrical, cleaning, security, pest control).
• Lead and coach Facilities Technician team and address emergencies 24/7.
• Manage budgets for vendor maintenance contracts, repairs and capital projects.

Skills

Facilities management

Vendor management

Cost control

Communication

Project coordination

Safety compliance

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Service Channel

Microsoft Office Suite

Job description

Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day.

Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day.

THE ROLE

The Facilities Manager helps inspire genuine attachment to each café by keeping our cafés and catering locations safe, well maintained and running smoothly. Reporting to the Director of Facilities, the role oversees facilities across a portfolio of cafés and catering locations, starting in the Boston market and expanding as Tatte grows.

The role will help drive change as we transition from being reactive to being proactive, and will help deliver the facilities department strategy with the Director of Facilities and the wider facilities team. The Facilities Manager is organized, safety-focused and service-oriented, and trusted by our café and catering teams to maintain facilities proactively and resolve issues promptly.

Key Responsibilities

Portfolio Oversight & Maintenance

• Own the oversight of facilities across the Boston market portfolio of cafés and catering locations, and future markets as they are added.
• Oversee the Service Channel facilities platform and manage repairs in conjunction with preventative maintenance across café and catering spaces, systems and equipment.
• Ensure every location is safe, legally compliant and in good working order (including food service equipment, walk-in refrigeration, HVAC, plumbing, electrical, cleaning services, security systems and pest control) through regular on-site audits and walkthroughs.
• Lead and support the Facilities Technician team, setting priorities and coaching on quality repairs.
• Be on call to address emergency situations 24 hours a day.

Vendors, Budgets & Procurement

• Manage budgets for vendor preventative maintenance contracts, repairs and capital projects.
• Build and maintain vendor relationships and evaluate vendor performance.
• Obtain, negotiate and approve (within defined approval authority) quotes for parts, services and labor.
• Approve all facilities-related vendor invoices.

Projects & Development

• Lead special projects to improve, expand, relocate or otherwise change existing and new Tatte facilities.
• Visit development sites regularly to monitor progress with the Construction team, and walk through projects to prepare for future maintenance.
• Evaluate maintenance requirements to help the Construction team improve the safety, efficiency and cost effectiveness of future facilities.

Compliance, Reporting & Relationships

• Manage permit and license renewals for all Tatte facilities in the Boston market and future markets.
• Analyze and report on facility financials and performance, including equipment expenses, maintenance issues and longevity.
• Develop positive relationships with café and catering operations teams.
• Other duties as assigned.

Required

QUALIFICATIONS & EXPERIENCE

• Minimum of four years of related experience and/or training.
• Experience overseeing multi-site facilities, including repairs, preventative maintenance and capital expenditure (capex) projects.
• Experience using a facilities management platform (Service Channel preferred) to manage multi-location businesses and handle repairs, maintenance and contractor networks.
• Strong vendor management skills.
• Ability to influence change and drive results.
• Excellent written and verbal communication skills, with the ability to present information, handle sensitive issues, deliver great customer service and help develop our café teams.
• Strong organizational and analytical skills, with the ability to prioritize projects and tasks.
• Able to recognize urgent situations and respond accordingly.
• Collaborative, team-oriented mindset.
• Proficient in Microsoft Office Suite, Outlook and intranet/internet.
• Familiarity with legal contracts, such as leases and service agreements.
• Able to read construction plans/documents, technical specifications and schematics, with working knowledge of architectural, electrical and mechanical systems.
• Willingness to work days, nights or weekends as business needs require.
• High school diploma or general education degree (GED).
• Valid driver’s license.

Preferred

• Associate’s or bachelor’s degree with a focus on technical and engineering skills.
• Facility Management certification, such as IFMA-CFM or Certified Restaurant Facilities Manager (CRFP).
• Supervisory experience.
• Hospitality facility experience.
• Basic carpentry skills.

Essential Functions / Working Conditions

• Able to stand for at least 8 hours per day.
• Able to read and speak basic English.
• Able to climb a ladder, kneel and crawl.
• Able to lift up to 50 lbs.
• Able to work in small and occasionally crowded spaces.

Our Benefits & Perks

• Competitive Pay: $100,000-$110,000, depending on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation time
• Paid sick time
• 50% meal discount
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Please note that Tatte is an E-Verify employer.