Facilities Technician – Boston Market

Tatte Bakery & Café; Boston (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation time

Mental health resources

Employee Assistance Program (EAP)

Growth opportunities

Job summary

Tatte Bakery & Café is seeking a Facilities Technician to perform repairs and maintenance across its cafés, bakeries, and catering kitchens. The role requires independent work, strong troubleshooting, and collaboration with Operations, Culinary, IT, and Food Safety teams.

The position offers full-time field-based work with evening, weekend, and on-call coverage as needed, and a competitive benefits package including health, dental, vision, and 401(k) with company match.

Qualifications

• 5+ years of facilities, maintenance, or construction experience.
• Strong troubleshooting skills and experience performing general building and equipment repairs.
• Ability to work independently, manage competing priorities, and complete assignments efficiently.
• Strong communication, organizational, and problem-solving skills.
• Client-focused approach when supporting café teams and other departments.
• Technical proficiency in small-equipment repairs, online recordkeeping, and reporting.
• Strong computer and technology skills, including proficiency in Microsoft Office.
• Sound judgment, attention to detail, and initiative.
• Valid driver's license and ability to operate a company van.
• Ability to work a flexible schedule, including occasional evenings, weekends, and rotating on-call coverage.

Responsibilities

• Complete planned and required repairs and maintenance at Tatte locations, including cafés, catering kitchens, and bakery facilities.
• Perform minor repairs to café infrastructure, including carpentry, doors, door hardware, furniture, tile work, painting, cleaning, and other general maintenance.
• Ensure timely completion of repairs, maintenance, installations, and assigned facility projects.
• Partner with Operations, Culinary, IT, Food Safety, and Beverage teams to support smooth café operations.
• Maintain company-provided facilities vehicles, tools, tablets, and other resources.
• Perform preventive maintenance tasks, including filter changes, equipment cleaning, and maintenance of storage systems.
• Educate café managers on preventive care, repairs, and maintenance within their buildings.
• Follow food safety procedures when repairing, replacing, installing, or maintaining equipment in food preparation areas.
• Ensure compliance with company food safety and workplace safety policies and requirements.
• Identify potential safety hazards and support compliance with OSHA requirements.
• Participate in a rotating weekend on-call schedule, troubleshooting equipment issues remotely before visiting locations or escalating to the Facilities Manager.
• Monitor and facilitate the resolution of repair projects performed internally.
• Ensure assigned projects are completed, closed out, and any outstanding punch-list items are addressed.
• Research and identify opportunities to reduce maintenance costs and capital expenditures.

Skills

Troubleshooting

Independent work

Communication

Problem solving

Time management

Driver's license

Safety compliance

Tools

Microsoft Office

ServiceChannel

Online recordkeeping

Job description

Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day.

Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day.

THE ROLE

The Facilities Technician helps us inspire, care for, and nurture our guests and team members by completing repairs to physical assets, basic equipment, and supporting small repair and maintenance projects for our cafés, bakeries, and catering kitchens.

This role works independently under the direction of the Facilities Manager and partners closely with café operations teams to ensure facilities and equipment are operating safely and efficiently while meeting applicable building codes and safety standards.

This is a full-time, field-based position that may require evening, weekend, and on-call coverage based on business needs.

KEY RESPONSIBILITIES

• Complete planned and required repairs and maintenance at Tatte locations, including cafés, catering kitchens, and bakery facilities
• Perform minor repairs to café infrastructure, including carpentry, doors, door hardware, furniture, tile work, painting, cleaning, and other general maintenance
• Ensure timely completion of repairs, maintenance, installations, and assigned facility projects
• Partner with Operations, Culinary, IT, Food Safety, and Beverage teams to support smooth café operations
• Maintain company-provided facilities vehicles, tools, tablets, and other resources
• Perform preventive maintenance tasks, including filter changes, equipment cleaning, and maintenance of storage systems
• Educate café managers on preventive care, repairs, and maintenance within their buildings
• Follow food safety procedures when repairing, replacing, installing, or maintaining equipment in food preparation areas
• Ensure compliance with company food safety and workplace safety policies and requirements
• Identify potential safety hazards and support compliance with OSHA requirements
• Participate in a rotating weekend on-call schedule, troubleshooting equipment issues remotely before visiting locations or escalating to the Facilities Manager
• Monitor and facilitate the resolution of repair projects performed internally
• Ensure assigned projects are completed, closed out, and any outstanding punch-list items are addressed
• Research and identify opportunities to reduce maintenance costs and capital expenditures

QUALIFICATIONS & EXPERIENCE

Required

• 5+ years of facilities, maintenance, or construction experience
• Strong troubleshooting skills and experience performing general building and equipment repairs
• Ability to work independently, manage competing priorities, and complete assignments efficiently
• Strong communication, organizational, and problem-solving skills
• Client-focused approach when supporting café teams and other departments
• Technical proficiency in small-equipment repairs, online recordkeeping, and reporting
• Strong computer and technology skills, including proficiency in Microsoft Office
• Sound judgment, attention to detail, and initiative
• Valid driver's license and ability to operate a company van
• Ability to work a flexible schedule, including occasional evenings, weekends, and rotating on-call coverage

Preferred

• 5+ years of facilities, maintenance, or construction experience within the restaurant or hospitality industry
• Knowledge of basic construction principles, maintenance practices, and budgeting
• Familiarity with commercial kitchen equipment, mechanical, electrical, and refrigeration systems
• Experience troubleshooting across multiple trades and supporting repair decisions
• Experience with ServiceChannel

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work in a fast-paced, dynamic, and results-oriented environment
• Work is performed across café locations, catering kitchens, and bakery facilities
• Ability to stand and move throughout shifts, typically 8 hours
• Ability to bend, kneel, stoop, reach, and maintain balance while performing maintenance tasks
• Ability to frequently lift and carry up to 50 pounds
• Ability to climb ladders and work in small or occasionally crowded spaces
• Ability to read and speak English and communicate effectively with team members, managers, and supervisors
• Must satisfactorily complete a background check and motor vehicle record check

OUR BENEFITS & PERKS

• Competitive Pay: $30.00-$36.00/hour, depending on experience
• Health, dental, and vision insurance for full-time team members
• 401(k) with company match
• Paid vacation time
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Please note that Tatte is an E-Verify employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.