FACILITIES MANAGER

Compass Group USA; Wilmington (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA is seeking a Janitorial Manager to oversee custodial and related services within assigned contracts. You will supervise staff, inspect work, and ensure adherence to client expectations and contract requirements.

You will allocate duties, manage overtime, and maintain staffing levels while training personnel and upholding safety and quality standards. The role supports a high-visibility facilities program across major sites.

Qualifications

• Strong organizational and planning skills are required.
• Ability to work effectively under pressure and manage multiple priorities.
• Minimum of five to ten years of recent experience supervising custodial staff.
• Hands-on knowledge of routine nightly and daytime facility cleaning services.

Responsibilities

• Supervises and coordinates the work activities of custodial staff and related services.
• Creates and maintains schedules to meet contract requirements and staffing levels.
• Trains custodians on work-related equipment and procedures.
• Counsels and coordinates with client management representatives on service matters.
• Performs regular inspections for satisfactory job performance and resolves concerns.

Skills

Organizational skills

Stress management

Custodial supervision

Facility cleaning knowledge

Education

High School diploma or equivalent

Job description

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ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The Janitorial Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.) Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules. Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment. Supervises, motivates, disciplines, and evaluates staff.

SUPERVISORY RESPONSIBILITIES

Counsel and coordinate with customer management representatives on all matters relating to services performed.

Resolves clients’ concerns, and performs inspections for satisfactory job performance.

Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found.

Monitors supply use inventory. Ensures all equipment in proper working condition.

Perform any additional duties as required, including providing hands‑on‑cleaning if required.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience)

Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.

Ability to work effectively under pressure and manage multiple priorities.

Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.

Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.

Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.

High School education or equivalent preferred.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.