Facilities Manager

First Citizens Bank; Wilmington (NC); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading bank is seeking a Facilities Manager to oversee maintenance and operations of their facilities in North Carolina. The role involves managing vendor relationships, budget planning, and ensuring compliance with policies. The ideal candidate will have experience in corporate real estate facilities management and a strong understanding of building systems. This position requires effective communication and collaboration skills, along with a commitment to delivering high customer satisfaction.

Qualifications

• 2 years in Corporate Real Estate Facilities or 6 years with a High School Diploma.
• Experience in CRE Facilities management, specifically in retail.

Responsibilities

• Oversees maintenance and repairs of Bank facilities.
• Develops relationships with clients and vendors for service delivery.
• Manages vendors and budget planning.

Skills

Communication

Collaboration

Budget Management

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in the following location(s): North Carolina - Preferably in the Raleigh, Wilmington, Smithfield North Carolina area.

This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices.

Responsibilities

1. Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.
2. Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.
3. Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities.
4. Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Qualifications

• Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management OR High School Diploma or GED and 6 years of experience in the same field.
• Additional Requirements:
• Experience in CRE Facilities management, specifically in retail
• General understanding of building systems (HVAC, electrical, plumbing)
• 30% - 40% travel is required
• Ability to communicate and collaborate effectively
• Experience managing budgets and contracts for repairs, maintenance, and vendors

Preferred:

• Certifications IFMA and/or BOMA
• Understanding of Leases

More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits