Facilities Manager

JLL; Salem (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

JLL in the United States seeks a Facilities Manager to serve as the single point of contact for facilities operations, supporting the Regional Manager and Corporate Real Estate team in delivering high‑quality services. You will coordinate tenant requirements and ensure client satisfaction through effective service delivery.

The role emphasizes leading cross‑functional teams, mentoring staff, and using AI-powered analytics to optimize planning, budgeting, and performance, with after‑hours support

Qualifications

• Minimum 6 years of industry experience in corporate environments, third-party service provision, or consulting.
• Strong people management and organizational skills within matrixed organizations.
• Proven experience mentoring and leading high-performing teams.
• Excellent verbal and written communication with executive presence.
• Strong presentation skills for C-suite audiences and translating technical information into business value.
• Experience building cross-functional partnerships across organizational boundaries.

Responsibilities

• Support Area Manager by implementing client projects with AI-enabled planning.
• Develop programs to reduce operating costs and boost productivity using AI analytics.
• Lead and mentor cross-functional teams across a matrixed organization.
• Deliver monthly, quarterly, and annual client reporting with AI-assisted tools.
• Manage capital and operating budgets with AI forecasting models.

Skills

People management

Executive presence

Verbal and written communication

Cross-functional leadership

Presentation to C-suite

AI productivity tools

MS Office

CMMS/Work Order systems

Tools

MS Office

MS SharePoint

AI productivity tools

CMMS/Work Order systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves

The Facilities Manager serves as the single point of contact for facilities management operations, supporting the Regional Manager and Corporate Real Estate team in delivering high-quality facility management services. This role coordinates tenant requirements and manages service delivery to ensure client satisfaction and operational excellence.

What Is Your Day-to-Day?

Support the Area Manager in implementing short- and long-term client projects while leveraging AI tools to streamline project planning, resource allocation, and timeline optimization for increased operational efficiency.

Develop and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity. Collaborate closely with the Facility Management Lead and client stakeholders, utilizing AI-powered analytics to identify cost-saving opportunities and process improvement areas.

Lead, mentor, and manage cross-functional teams including technical, administrative, and vendor personnel within a matrixed organization. Provide direct people management including performance evaluations, professional development planning, and career coaching. Foster collaborative relationships across departments to drive aligned outcomes and build team capabilities through regular mentorship and structured development initiatives.

Oversee monthly, quarterly, and annual reporting for the client, employing AI-assisted data aggregation and visualization tools to generate actionable insights and executive-ready presentations.

Manage capital and expense budgets in close collaboration with client representatives. Apply AI-driven forecasting models to improve budget accuracy and proactively identify variance trends.

Develop timely monthly and quarterly variance reports on all operating budgets for each property, utilizing automated reporting tools to enhance speed and accuracy.

Support the development and implementation of annual management plans for buildings within the assigned area.

Deliver compelling presentations to client executives, demonstrating strong executive presence and translating complex operational data into strategic recommendations that drive business decisions.

Respond to urgent facility issues and ad hoc client requests with timely, solutions-oriented support during business and after-hours periods as needed to ensure continuous operations and client satisfaction.

Required Qualifications

Experience and Skills:

• Minimum 6 years of industry experience in corporate environments, third-party service provision, or consulting
• Strong people management and organizational skills within matrixed organizations
• Proven experience managing, developing, and retaining technical and administrative staff with demonstrated ability to mentor and inspire high-performing teams
• Excellent verbal and written communication skills with exceptional executive presence and ability to influence senior stakeholders
• Strong presentation skills with experience delivering to C-suite audiences and translating technical information into business value
• Demonstrated experience leading cross-functional teams and building collaborative partnerships across organizational boundaries

Technical Proficiency:

• Proficient in MS Office, MS SharePoint, and AI productivity tools for workflow optimization
• Computer proficiency in CMMS/Work Order systems and emerging AI-enabled facility management platforms

Operational Requirements:

• Ability to supervise vendor performance during normal and off-hours, including weekends when necessary
• Flexibility to respond to emergency situations and ad hoc requests outside standard business hours

Preferred Qualifications