Facilities Manager

JLL; Hopkins (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

JLL is seeking a skilled facilities service delivery professional to manage the delivery of facilities services for an assigned portfolio, ensuring policy compliance and high service levels. The role acts as the primary escalation point for the local client and oversees vendor performance while driving cost efficiencies.

You will coordinate across teams for MOVE/ADD/CHANGE activities, support FF&E procurement and capital projects, and develop monthly KPI and financial reports for senior

Responsibilities

• Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures and contract scope.
• Act as a primary point of escalations for the local client across the assigned region.
• Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
• Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
• Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity.
• Ensure compliance with all health, safety, environment and risk management policies and procedures.
• Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
• Drive initiatives such as benchmarking, best practices, and continuous improvement.
• Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
• Support the execution of small construction projects
• Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
• Support other account or JLL SMEs to bring value to the client and facilitate engagement.
• Deliver portfolio management reports as required under the agreement with the client and as requested
• Manage the delivery and revisions of site playbooks
• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes
• Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property
• Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.
• Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.
• The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
• Collaborate and liaison with OpCo Management on the day to day activities
• Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI's. Financial, Operational, etc.).
• Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
• Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
• Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
• Manage the annual budgeting and quarterly forecasting processes for your portfolio.
• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
• Develop, support and represent facilities as a SME in the planning the client's annual capital plan for each building, interfacing closely with the client representative.
• Manage Work to align with OpCo Budgets
• Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.
• Ensure compliance within delegated financial and contractual authorities
• Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training require

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Service Delivery

Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope.

Act as a primary point of escalations for the local client across the assigned region.

Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.

Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.

Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity.

Ensure compliance with all health, safety, environment and risk management policies and procedures.

Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.

Drive initiatives such as benchmarking, best practices, and continuous improvement.

Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.

Support the execution of small construction projects

Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.

Support other account or JLL SMEs to bring value to the client and facilitate engagement.

Deliver portfolio management reports as required under the agreement with the client and as requested

Manage the delivery and revisions of site playbooks

Client Relationships

Proactively develop and manage client relationships, ensuring that expected service levels are achieved.

Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Deliver an exceptional quality of service to the client, as reflected by client feedback.

Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes

Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property

Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.

• Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.

The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans.

Collaborate and liaison with OpCo Management on the day to day activities

Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI's. Financial, Operational, etc.).

Finance Management / Cost Control / Profitability

Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.

Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.

Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).

Manage the annual budgeting and quarterly forecasting processes for your portfolio.

Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.

Develop, support and represent facilities as a SME in the planning the client's annual capital plan for each building, interfacing closely with the client representative.

Manage Work to align with OpCo Budgets

Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.

Ensure compliance within delegated financial and contractual authorities

Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training require