Facilities Manager

Jones Lang LaSalle Incorporated; Detroit (MI); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Manager (P3) in Detroit to lead client-facing facility services across multiple sites. The role blends strategic planning with hands-on operations, delivering cost savings, performance improvements, and high-quality workplace experiences.

Based onsite in downtown Detroit, you will partner with Regional Operations Lead and Executive Account Directors to shape facilities strategy, manage budgets, supervise vendors, and drive training

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
• Minimum 5-7 years of progressive facilities management experience with leadership responsibilities.
• Strong knowledge of building systems (HVAC, electrical, plumbing, fire/life safety, BMS) and codes.

Responsibilities

• Serve as strategic operational leader and primary client interface for facility services across properties.
• Develop and execute facilities vision with Regional Operations Lead and Executive Account Directors.
• Balance strategic thinking with tactical execution and manage budgets and vendor relationships.
• Ensure safety procedures are followed and drive continuous improvement across sites.
• Lead and mentor team, promote safety-first culture, and develop technical capabilities.
• Collaborate with teams to source contracts and manage capital projects and FF&E as needed.

Skills

Facilities management

Budget management

Project management

Analytical thinking

MS Office

CMMS

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

CFM / FMP certification (preferred)

Tools

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Facilities Manager (P3) Transform at JLL as a Facilities Manager on a global client account in our Technology Division! Our client is the world's largest advertising and communications holding company.

Location: Downtown Detroit, MI (splitting time between 2 sites)

Work Schedule: Onsite, M-F 8 AM-5 PM or 9 AM-6 PM

Reports to: Regional Operations Lead

Estimated base salary range: $84,600 - $90,000 + 10% annual salary bonus

What this job involves:

As a Facilities Manager at JLL, you'll serve as a strategic operational leader and the primary client interface for facility services across assigned properties. This role combines executive-level partnership with hands‑on operational excellence—you'll work directly with Regional Operations Leadership and Executive Account Directors to shape the overall facilities vision while ensuring flawless daily execution across multiple sites. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and you'll be at the forefront of this mission by transforming how clients experience their workplace environments. You’ll drive continuous improvement through innovative operational practices, leverage JLL's global tools and best practices, and build strong relationships with client operations teams to ensure exceptional service delivery. We believe the most effective teams are built when everyone is empowered to thrive, and you'll champion this philosophy by developing technical capabilities within your team, fostering a safety-first culture, and creating opportunities for career growth. This position requires someone who can balance strategic thinking with tactical execution, manage complex budgets and vendor relationships, and serve as an ambassador for JLL's core values of Teamwork, Ethics, and Excellence while delivering measurable cost savings and operational performance improvements.

What your day-to-day will look like:

• Work in conjunction with the Regional Operations Lead and the Executive Account Director to develop and execute overall vision of facilities team.
• Assist in the strategic direction for operations and maintenance team in alignment with client goals.
• Ensure all Client and JLL safety procedures are followed.
• Assist in development of training programs to increase team technical capabilities.
• Oversee the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's sites.
• Inspect sites routinely to guarantee that building services and workplace services are at the highest level of quality standards.
• Monitor and review preventive maintenance programs.
• Drive continuous improvement in all site performance.
• Manage third-party contractors / vendors engaged in operating and maintaining properties.
• Work with Regional Operations Lead and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
• Supervise delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects, as required.
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Maintain Sites using Service Level Agreements and key performance indicators.
• Assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
• Develop and maintain positive relationship with Client OpCo Managers and Operations teams.
• Primary interface with client representatives.
• Collaborate to determine client expectations.
• Ensures delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Ensure best practices are implemented to meet client expectations Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property Team with Regional Operations Lead to conduct a formal customer satisfaction survey with the key business unit representatives from WPP.
• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
• Assist in the creation of reports and presentations for senior management.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence.
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
• Foster a collaborative teamwork environment.
• Promote energy and enthusiasm.
• Maximize productivity.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
• Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a timely basis.
• Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.
• Work with Senior FM to ensure proper performance management steps are taken.
• Work with the Account Management team to source employee career growth and development opportunities within or outside of the account.
• Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
• Promote a culture of diversity and inclusivity for all team members.
• Team with Regional Operations Lead to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
• Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
• Manage work to align with OpCo Budgets Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
• Team with Regional Operations Lead to develop property specific multi-year capital improvement project plans as required; and manage the process to complete in-scope, small works projects.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• Minimum 5-7 years of progressive facilities management experience with demonstrated leadership responsibility
• Strong working knowledge of building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems
• Proven experience managing budgets, vendor contracts, and multi-site operations
• Deep understanding of applicable building codes, OSHA regulations, ADA requirements, and environmental compliance standards
• Excellent project management skills with ability to prioritize competing demands and deliver results on time and within budget
• Strong analytical and problem-solving abilities with demonstrated capacity to make sound decisions under pressure
• Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite

Preferred qualifications:

• Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification
• Experience in corporate office environments or commercial real estate facilities management
• Background in sustainability initiatives including LEED, ENERGY STAR, or other green building programs
• Previous experience managing union labor or working within collective bargaining environments
• Strong financial acumen with experience in capital planning and forecasting
• Demonstrated ability to lead and mentor junior team members and contribute to talent development

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site - Detroit, MI

Personalized benefits:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.