Manager, Internal Communications

SmartRecruiters, Inc.; Ann Arbor Charter Township (MI); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid holidays

Medical/Dental/Vision

Mental health support

Childcare discounts

Wellness programs

Fertility benefits

Adoption assistance

401k matching

Stock discount

Company bonus

Job summary

Domino's is seeking a Manager, Internal Communications to design and execute internal strategy across restaurant, supply chain, and franchisee audiences. You will connect corporate leadership with frontline teams and manage a complex ecosystem of digital channels.

This role requires project management, cross-functional partnership, strategic communications, and analytics experience, with hands-on leadership of a dedicated team and a track record translating operational updates into clear,

Qualifications

• Minimum of 5 years managing internal, corporate, or franchisee communications.
• Proven success managing and scaling multichannel internal communication tools and project plans.
• Exceptional ability to tailor tone for different audiences, from executives to frontline workers.
• Ability to translate complex operational logistics into simple, actionable copy.

Responsibilities

• Design and execute a comprehensive internal communications strategy across restaurant, supply chain, and franchisee audiences.
• Lead and develop talent on the direct team and across the broader organization.
• Manage and optimize the internal digital channel ecosystem, including intranet, team app, corporate email, push notifications, SMS, and digital signage.
• Partner with franchisees to deliver clear, actionable, and timely business updates.
• Translate supply chain and operational information into simple, scannable, mobile-first communications for frontline teams.
• Draft rapid, accurate emergency communications for teams and franchisees.
• Measure channel engagement and use data to improve readership and content strategy.

Education

Bachelor's degree

Tools

Microsoft Office

Content Management Systems

Job description

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

Do the most meaningful work of your career, all while enjoying our delicious pizza, too! At Domino's, we believe in the Power of Possible. Our curiosity drives us to connect the dots and uncover opportunities that can move us forward, empowering us to aim high and pursue bold, innovative outcomes.

Domino's global communications and community team brings our Hungry for MORE strategy to life by sharing the stories of our people, franchisees, and brand with audiences around the world. The team connects the people behind our brand to the mission, values, and operational updates that drive success across corporate offices, supply chain hubs, and restaurants. You will work with professionals whose backgrounds include communications strategy, public relations, graphic design, community, and event production.

As Manager, Internal Communications, you will design and execute internal communication strategy across restaurant, supply chain, and franchisee audiences. You will connect corporate leadership with frontline audiences and manage a complex ecosystem of digital channels to deliver clear, timely, actionable messages. This dynamic role requires project management, cross-functional partnership, strategic communications, and analytics experience.

What You'll Do

• Design and execute a comprehensive internal communications strategy, and lead, coach, and develop internal communication specialists who create communication plans and campaigns for internal audiences and initiatives.
• Lead and develop talent on the direct team and across the broader organization.
• Manage and optimize the internal digital channel ecosystem, including the intranet, team member app, corporate email, push notifications, SMS text, and digital signage.
• Partner with franchisees to deliver clear, actionable, and timely business updates that support operational success and strengthen brand alignment.
• Translate supply chain and operational information, including logistics updates, inventory changes, and distribution milestones, into simple, scannable, mobile-first communications for frontline team members.
• Draft rapid, accurate emergency communications for team members and franchisees, and apply sound visual judgment to content for digital signage and the employee app.
• Measure channel engagement, test message resonance, identify opportunities to communicate global messages, and use data to improve readership, content strategy, and operational compliance.

Qualifications

• Minimum of 5 years of experience managing internal, corporate, or franchisee communications.
• Proven success managing and scaling modern internal communication tools and leading multichannel project plans, such as employee apps, SMS platforms, push notifications, and digital signage.
• Exceptional ability to tailor tone, format, and complexity for different audiences, from executive leadership to frontline restaurant workers.
• Track record of translating complex operational logistics into simple, scannable, and actionable copy.
• Proficiency in Microsoft Office applications and knowledge of content management systems.
• Bachelor's degree in Communications, Journalism, Marketing, or equivalent practical experience.
• Ability to travel occasionally, estimated at less than 5%.

Preferred Qualifications

• Experience in the retail, hospitality, or restaurant industries.
• Two years of experience managing direct or indirect team members.

What You'll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

• Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
• Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

• Uses information and insights to identify opportunities and drive informed decisions.
• Builds strong partnerships across teams and considers the broader organizational impact of decisions.
• Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
• Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

• Adapts quickly to changing priorities and business needs while maintaining focus on results.
• Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

• Takes ownership, executes with discipline, and consistently produces measurable results.
• Identifies opportunities to create additional value for customers, team members, and the business.
• Builds and develops high-performing teams aligned to Domino's Ways of Working.
• Creates accountability, fosters collaboration, and delivers results through others.
• Leads confidently through change while maintaining team engagement and performance.
• Demonstrates enterprise thinking and drives cross-functional alignment to achieve business goals.

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.