Store Operations Support Specialist (Baltimore, MD)

Domino's

Middle River (MD)

On-site

USD 65,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Paid Holidays & Vacation

Medical, Dental & Vision benefits

No-cost mental health support

401k matching contributions

Company bonus

Job summary

Domino’s Store Operations is seeking a dedicated professional to conduct comprehensive operations assessments across US stores in the Baltimore region. The role emphasizes evaluating Product, Service, Image, Food Safety, and Technology, while delivering hands-on training and ensuring DPZ standards compliance.

The candidate will travel within the area, support training initiatives, and contribute to continuous improvement through data-driven insights and best practices.

Qualifications

Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred.
Experience as a multi-unit supervisor or Operations Trainer preferred.
Role model operator with history of exceptional evaluation scores.
Experience coaching and developing team members.
Proficient in leveraging technology and innovation in stores to drive operational performance.
Ability to travel 75-85%, including overnight travel.
Willingness to work 3-4 weekends per month.
High School Diploma required.

Responsibilities

Conduct operations assessments in all US stores to measure Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation.
Provide hands-on training during assessments with a positive attitude.
Evaluate store systems for DPZ standards and procedures compliance.
Travel within assigned area to complete multiple store visits annually.
Assist team to meet visit goals, potentially traveling outside assigned area.
Facilitate educational programs on operations evaluation and improvement.
Develop targeted training with franchises, trainers to improve operations.
Educate marketplace on current standards and revised standards.
Perform calibration visits with marketplace leaders.
Share best practices.
Participate in Domino’s Pizza Prep School and onboarding programs.
Gather and provide specialized data upon request.
Support testing and rollout of new innovations or product launches.
Act as a resource for information to the marketplace.
Maintain link to WRC, leaders, and Franchisees; timely communications.
Plan store visits using data and technology; schedule travel cost-effectively.
Utilize reports to ensure visits on schedule; participate in meetings.

Skills

General Management

Multi-unit supervision

Coaching & development

Communication skills

Self-motivation

Tech savvy

Travel ability

Weekend availability

Independent work

Standard procedures

Education

High School Diploma

Tools

Microsoft Office

Job description

Store Operations Support Specialist (Baltimore, MD)

Full-time
Job Category Org: Supply Chain - Corporate

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

(80%) Conduct Operations Assessments in all US stores

Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
Provide hands‑on training during the assessment with a positive attitude
Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
Evaluate all stores in assigned area multiple times per year to meet team objective
Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
Educate marketplace on current and revised standards in a proactive manor
Perform calibration visits with the marketplace leaders
Assess and share best practices

(5%) Additional Responsibilities

Participate in special programs such as Domino’s Pizza Prep School
Participate in FBC, Franchisee and Specialist on-boarding
Gather and provide specialized data upon request
Support the testing and rollout of new innovations or product launches
Act as a resource for information to the marketplace

(5%) Administrative

Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
Utilize store data and provided technology to effectively plan store visits
Schedule all travel in the most cost-effective manner
Utilize available reports and data to ensure store visits are completed on schedule
Facilitate and participate in team and individual meetings

Qualifications

Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
Experience as a multi-unit supervisor or Operations Trainer preferred
Role model operator with history of exceptional evaluation scores
Experience coaching and developing team members
Proficient in leveraging technology and innovation in stores to drive operational performance
Ability to work independently and be results oriented
Thorough understanding of Domino’s Pizza standards, policies, and procedures.
Appropriate level of computer and technology skills. (Microsoft office)
Ability to give and receive constructive feedback and diffuse volatile situations
Outstanding communication including verbal, written and presentation skills
Strong interpersonal, time management and organizational skills.
Effective coaching and motivational skills, professional demeanor
Ability to travel 75- 85%, including overnight travel
Willingness to work 3-4 weekends per month
Recommendation from Franchisee, Director of Corporate operations or equivalent
High School Diploma required