Store Operations Support Specialist (St. Louis, MO)

Domino's; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k matching

Health, Dental & Vision benefits

Paid holidays and vacation

No-cost mental health support

Childcare tuition discounts

Fertility benefits

Adoption assistance

Company bonus

Stock purchase discount 15%

Job summary

Domino’s is seeking a field operations professional to conduct store assessments across the US, evaluating performance and delivering hands-on training to improve compliance with standards. This role requires extensive travel and weekend work, with a focus on safety, service, and technology adoption.

You will mentor store teams, coordinate with franchisees and marketplace leaders, and contribute to the rollout of new innovations while maintaining excellent communication and data-driven insights.

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store; 2 years preferred.
• Experience as a multi-unit supervisor or Operations Trainer preferred.
• Demonstrated history of high evaluation scores and leadership.
• Experience coaching and developing team members.
• Proficient with technology and store innovation to drive performance.
• Ability to work independently and be results oriented.
• solid understanding of Domino’s standards and procedures.
• Strong communication: verbal, written and presentation skills.
• Excellent interpersonal, time management and organizational skills.
• Willingness to travel 75-85% including overnight travel; 3-4 weekends per month.

Responsibilities

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety, and Technology/Innovation
• Provide hands-on training during assessments with a positive attitude
• Evaluate systems in stores to ensure compliance with DPZ standards and procedures
• Evaluate stores in assigned area multiple times per year to meet team goals
• Assist team to meet visit goals; travel outside assigned area may be required
• Partner with FBCs, Franchisees, MCOs, and Marketplace Trainers to develop targeted training
• Educate marketplace on current and revised standards proactively
• Perform calibration visits with marketplace leaders
• Assess and share best practices
• Participate in Domino’s Prep School and onboarding programs
• Gather and provide specialized data on request
• Support testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace
• Maintain direct links to WRC, marketplace leaders, and Franchisees with timely communication
• Utilize store data and technology to plan store visits effectively
• Schedule travel in a cost-effective manner
• Use reports and data to ensure visits are completed on schedule
• Facilitate and participate in team and individual meetings

Skills

General management

Multi-unit supervision

Coaching

Communication

Time management

Independent/worked autonomously

Technology adoption

Feedback and conflict resolution

Presentation skills

Travel readiness

Education

High School Diploma

Tools

Microsoft Office

Job description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

(80%) Conduct Operations Assessments in all US stores

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
• Provide hands‑on training during the assessment with a positive attitude
• Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
• Evaluate all stores in assigned area multiple times per year to meet team objective
• Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

• Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
• Educate marketplace on current and revised standards in a proactive manor
• Perform calibration visits with the marketplace leaders
• Assess and share best practices

(5%) Additional Responsibilities

• Participate in special programs such as Domino’s Pizza Prep School
• Participate in FBC, Franchisee and Specialist on-boarding
• Gather and provide specialized data upon request
• Support the testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace

(5%) Administrative

• Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
• Utilize store data and provided technology to effectively plan store visits
• Schedule all travel in the most cost-effective manner
• Utilize available reports and data to ensure store visits are completed on schedule
• Facilitate and participate in team and individual meetings

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
• Experience as a multi-unit supervisor or Operations Trainer preferred
• Role model operator with history of exceptional evaluation scores
• Experience coaching and developing team members
• Proficient in leveraging technology and innovation in stores to drive operational performance
• Ability to work independently and be results oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft office)
• Ability to give and receive constructive feedback and diffuse volatile situations
• Outstanding communication including verbal, written and presentation skills
• Strong interpersonal, time management and organizational skills.
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75- 85%, including overnight travel
• Willingness to work 3-4 weekends per month
• Recommendation from Franchisee, Director of Corporate operations or equivalent
• High School Diploma required

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.