Facilities IT Desktop Services Manager

UAB Medicine

University (FL)

On-site

USD 67,000 - 109,000

Full time

6 days ago

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Job summary

UAB Medicine is seeking an Information Systems Manager I to lead the Facilities Technology Services desktop support for Campus and Hospital Maintenance crews. You will supervise a technical staff, manage device lifecycles, coordinate with UAB IT and vendors, and ensure secure, reliable desktop and BAS workstation support across campus environments.

The role emphasizes planning, inventory control, and process standardization, with a day-based onsite schedule and a competitive salary range

Qualifications

Bachelor's degree in Information Systems, Computer Science, or a related field and five (5) years of progressively responsible experience in desktop support, endpoint management, IT operations, technology asset management, or a closely related information technology support environment required.
Experience supervising, coordinating, or leading technical staff or desktop support personnel is required.
Familiarity with mobile device management software is preferred.

Responsibilities

Manage the Facilities Technology Services desktop services group responsible for supporting technology needs across the Facilities division.
Oversee hardware procurement, configuration, deployment, troubleshooting, replacement, and surplus/disposition processes for desktops, laptops, tablets, cell phones, printers, and related peripherals.
Provide and oversee help desk support, including intake, assignment, escalation, resolution, and documentation of service requests through the department information technology ticketing system.
Maintain accurate device inventory, assignment records, standards, and lifecycle documentation for a large, diverse Facilities user base.
Develop and implement device configuration standards, support procedures, and service expectations aligned with UAB IT requirements and Facilities operational needs.
Coordinate user account creation, modification, access support, and related user management activities in Microsoft and other supported enterprise environments.
Support Apple devices and related management processes, including mobile device management; familiarity with Apple School Manager and Apple Business Manager is preferred.
Coordinate desktop support, escalation, and technical issue resolution with UAB IT, HSIS, vendors, and other internal and external partners.
Oversee support for BAS workstations and other dedicated technology assets used to operate, monitor, and connect building automation systems on campus and hospital properties.
Plan, prioritize, and track technology replacement needs, forecast equipment refresh cycles, and maintain alignment with the IT replacement budget.
Ensure device management practices support security, compliance, asset accountability, and continuity of operations.
Supervise assigned staff, establish service and documentation standards, monitor performance, promote responsive customer service, and support staff development and cross-training.
Prepare reports, metrics, and recommendations related to device inventory, service volume, replacement planning, recurring issues, and service improvements.
Participate in Facilities technology planning initiatives and identify opportunities to improve desktop support, asset management, and technology service delivery.
Perform other duties as assigned.