Computer Support Specialist

UAB Medicine; Birmingham (AL); On-site; USD 45,000 - 74,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Job summary

UAB Medicine in Alabama is seeking an IT Support Specialist to provide accurate, timely end-user assistance for computer and networking issues. You will diagnose problems, perform remote and on-site actions, and maintain clear records in the ticketing system.

The role requires an associate degree in Information Systems or related field and at least one year of related experience; applicants may substitute experience for education. You’ll support multiple sites in St.

Qualifications

• Associate's degree in Information Systems or related field.
• One year of related experience.
• Work experience may substitute education requirement.

Responsibilities

• Resolve open incidents, requests, and tasks within SLA.
• Perform device imaging and configuration.
• Configure laptops, desktops, and printers.
• Install, configure and upgrade applications and peripherals.
• Add, move and/ or replace workstations and related equipment.
• Provide onsite and/ or remote assistance to users.
• Occasional after-hours support may be necessary.
• Manage multiple priorities and projects.
• Maintain documentation and SOPs; share knowledge.

Skills

End-user support

Troubleshooting

Education

Associate's degree in Information Systems

Job description

Position Overview

Position Overview. Pay range: $45,335 - $73,770 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Key Duties/Responsibilities

• Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
• Performs device imaging.
• Configure Laptops, Desktops and Printers
• Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
• Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
• Provide onsite and/or remote assistance to equipment users.
• Occasional after-hours support will be necessary.
• Expertise managing multiple priorities simultaneously.
• Manage assigned projects to deliver services in accordance with established objectives
• Highly motivated and desire to continually learn new technologies.
• Professional And Interpersonal Communication Skills When Interacting With Others. Ability to work with or without supervision.
• Maintain positive communications with all team members, clients, and volunteers.
• Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
• Reliable transportation for travel between various sites to support end users.
• Primary areas of support will be St Clair County and various other locations as needed.
• Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
• This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required

Qualifications

Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.