Facilities & IT Coordinator

International Institute of St. Louis; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Retirement benefits

Job summary

The International Institute of St. Louis is hiring a Facilities & IT Coordinator in Saint Louis, MO. The role supports the Operations Team across facilities and IT, with evening hours on Monday and Tuesday and occasional weekend work.

You will troubleshoot tech issues, manage devices, assist with events, and coordinate vendor service calls. Requirements include a high school diploma (associate or bachelor's preferred) and 2+ years in facilities, operations, or admin support, with a

Qualifications

• High school diploma or equivalent required; 2+ years preferred in facilities/operations/maintenance or admin support.
• Basic knowledge of building systems (HVAC, electrical, plumbing) and general maintenance is preferred.
• Customer service mindset with ability to work in a fast-paced social services environment.

Responsibilities

• Serve as Front Desk Receptionist for evening hours and weekends as needed.
• Troubleshoot and resolve basic hardware, software, networking, and peripheral issues.
• Provide IT support via phone, email, remote, and in person; back up IT Manager when needed.
• Coordinate service calls with vendors to maintain building systems and equipment.
• Assist with event setup/tear down and provide A/V support for events.
• Order and maintain inventory of building supplies; light maintenance tasks.

Skills

Customer service

Organization

Detail-oriented

MS Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

MS Office

Job description

The International Institute has job openings in St. Louis, MO and Springfield, MO.

International Institute is seeking mature-self starters who are well-organized, detail-oriented, able to work in fast-paced social services environment. Qualifications for each position vary. Candidates of diverse backgrounds are strongly encouraged to apply. Full-time positions include medical, dental, vision, PTO and retirement benefits.

EOE/AA. (Please no telephone inquiries.)

Location: Saint Louis, MO

Job Id:108

# of Openings:1

The Facilities & IT Coordinator will assist the Operations Team with facility and information technology needs across the agency. The position will be required to work regularly scheduled evenings on Monday and Tuesday nights as well as weekends as needed.

Essential Responsibilities:

• Serve as Front Desk Receptionist for evening operating hours
• Act as the first point of contact for troubleshooting and resolving technical issues reported by staff
• Diagnose and resolve basic software, hardware, networking, printer, and peripheral equipment issues
• Install, configure, troubleshoot and upgrade computer hardware, software, and peripheral components
• Provide technical support through phone, email, remote assistance, and in-person
• Serve as a full backup for the IT Manager, handling support requests in their absence
• Respond to first tier facilities, maintenance, and operational requests in a timely manner
• Assist with external and internal events set up and tear down
• Provide A/V support for internal and external events
• Coordinate service calls with vendors to address maintenance needs and ensure building systems and equipment remain functional
• Perform light maintenance tasks, as needed
• Order and maintain inventory of building supplies to ensure adequate stock levels
• Organize agency physical resources, including lifting and moving objects weighing 20-40 lbs
• Performs other tasks as required. This work may include, but is not limited to:
• Interacting with clients and community members relative to assigned tasks;
• Participating in departmental and organizational meetings and events;
• Performing other assigned duties as necessary for the successful operation of the organization.

Qualifications

• Minimum Education & Experience Requirements:
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred.
• Two (2) years of experience in facilities, operations, maintenance, or administrative support roles preferred.
• Basic knowledge of building systems (HVAC, electrical, plumbing) and general maintenance practices preferred.

Knowledge, Skills, & Ability Requirements:

• Eagerness to provide excellent customer service to staff and clients
• Willingness to learn current technical set up and systems
• Ability to anticipate problems and willing to find solutions
• Ability to exhibit a professional, courteous demeanor
• Ability to meet deadlines and work in a fast-paced multi-priority environment
• Working knowledge of MS Office (Word, Excel and Outlook)
• Ability to effectively plan work activities, schedules, priorities and utilization of resources
• Acute attention to detail
• Ability to work independently with minimal supervision and as a member of various teams
• Ability to communicate and interact effectively with a diverse group of individuals
• Can lift and carry objects up to 40 lbs as needed
• CPR and AED certified (preferred)
• Missouri Notary (preferred)
• Fluent in a second language (preferred)

INTERNATIONAL INSTITUTE OF ST LOUIS: OUR STORY

The International Institute of St. Louis, a nonprofit organization, is our community's immigrant service and information hub. Our programs and services for immigrants, their families, and the wider community are locally and nationally acclaimed. We connect new arrivals with services and resources, engage foreign-born and the wider community, and build a more inclusive community.

Our Philosophy of Service: We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING.

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO/AA

Why you should work at the International Institute?

We believe the cornerstone of the International Institute, employees are our most valuable resource and investment. We plan to invest in our employees by developing and implementing an employee retention plan to better support them. (2022-2024 International Institute’s Strategic Plan)

Be a Part of Our Team

We aspire to make St. Louis an inclusive, diverse, welcoming, and prosperous regionfor all- a region that provides equitable opportunities for everyone to achieve their greatest potential and contribute to the development of this vibrant community. This vision for St. Louis is made possible by individuals, civil society, businesses, and government working together to create pathways for inclusive growth.

The work we do at the International Institute is important and life changing – no doubt, but we are only able to do this work because of the amazing support of our partners.Your support goes a long way to touch and transform lives.

At IISTL, we will serve to the best of our ability. We will advocate for a more welcoming region. We will connect this community to resources that inspire growth. We will diversify our income sources and invest in a sustainable financial model that ensures continued support for immigrants, their families, and the community at large. We will build the capacity to lead our community forward by leveraging the talent and experiences of the immigrant population for our common growth. As we adapt to our ever-changing world, we will uphold the values on which our organization was founded: diversity, democracy, prosperity, and inclusion. We will transform St. Louis into a more inclusive and prosperous community for all.

We are the International Institute of St. Louis.

Commitment to My Team

As your teammate and with our shared goal of providing excellent service to our clients, I commit to the following:

• I will treat each team member with dignity, respect and compassion.
• I will value and respect differences in background, experience, culture, sexual orientation, religion and ethnicity.
• I will view all teammates as equally important members of the Institute team.
• I will be committed to finding solutions.
• I will practice the “3 C’s” (caring, committing and collaborating) with each other.
• I will promote interdepartmental cooperation.
• I will recognize and encourage positive behaviors
• I will provide constructive feedback.
• I will take ownership of the task that they are responsible for.
• I will remember to exercise a commitment to physical, mental, and social wellness.
• I will respect the boundaries each individual has set for their work/life balance.