Facilities Help Desk Pro: Archibus & Ops Support

The Building People; Silver Spring (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Rx

Dental

Vision

Flexible Spending Accounts

401(k) Retirement Plan

Life Insurance/AD&D

Long Term Disability and Short-Term

Paid Time Off

Holiday Pay

Job summary

The Building People is seeking a Facilities Help Desk Specialist to support NOAA facilities at the Silver Spring Metro Campus. You will serve as the primary contact for occupants, contractors, and service providers, processing service requests and work orders in ARCHIBUS.

Responsibilities include coordinating communications among building stakeholders, ensuring accurate records, and supporting operational reporting.

Qualifications

• Bachelor's degree or equivalent combination of education and experience in facilities management, business, or public administration.
• Experience with a facilities/help desk, property management, or building operations is preferred.
• Experience with Archibus or similar CMMS/IWMS platforms and professional office environment customer service.

Responsibilities

• Operate and manage the Facilities and Collaboration Center help desks during business hours, handling requests by phone, email, walk-in, or stakeholders.
• Create, prioritize, route, update, and monitor service requests and work orders in ARCHIBUS through completion.
• Provide timely notifications and maintain accurate service records per NOAA procedures.
• Deliver responsive customer service to NOAA employees, contractors, visitors, and building stakeholders.

Skills

Archibus

Customer service

Data entry

Reporting

MS Office

Attention to detail

Education

Bachelor's degree in facilities management, business or public administration

Tools

CMMS/IWMS

Microsoft Office

Job description

The Building People is seeking a Facilities Help Desk Specialist to support NOAA facilities at the Silver Spring Metro Campus. You will serve as the primary contact for occupants, contractors, and service providers, processing service requests and work orders in ARCHIBUS.

Responsibilities include coordinating communications among building stakeholders, ensuring accurate records, and supporting operational reporting.