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$40.00/hr - $50.00/hr
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Job Description: CE Support Assistant - L3
As a CE Support Assistant, you will play a crucial role in meeting our organizational OKRs through a variety of responsibilities. Your tasks will span team management support and equipment and systems maintenance, ensuring smooth operations and effective communication within the team.
Team Management Support
- Serve as the main point of contact for the team on operational documents and workflows.
- Coordinate and communicate changes in processes, procedures, or systems to site teams.
- Assist with onboarding new employees, vendors, and interns under the direction of senior team members. This includes ordering new hire equipment, setting up workstations, managing distribution lists, and security groups.
- Coordinate and communicate scheduled training for site staff.
- Create and submit requests for datacenter access using the Data Center Access Tool.
- Provide onsite team support and carry out tasks under the direction of others.
- Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting them into standard SOP/MOP templates.
- Assist in managing the CE SharePoint site by helping create and move scope through workflows.
- Provide basic training for system use to onsite staff, new hires, and general small-scale training for site staff.
- Report health and safety violations or positive behavior as per policy.
Equipment and Systems Maintenance
- Coordinate with vendors and onsite teams to schedule Preventative Maintenance for CE equipment.
- Provide maintenance assistance by prepping materials and performing administrative tasks as instructed.
- Prepare paperwork in support of maintenance planning scope.
- Ensure that administrative work has been completed and recorded as per current operational requirements by coordinating with site teams.
- Collaborate with the QA team to ensure all operational procedures are on the latest template version and correct if needed.
Qualifications
- Required: High School Diploma or equivalent.
- Required: 5+ years of work/applied learning experience in technical fields (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields).
- Required: Strong computer skills, including proficiency in SharePoint and MS Office tools.
- Required: Self-motivated with the ability to work on own initiatives.
- Preferred: 7+ years of technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical).
Work Schedule
- Resources will be working Monday through Friday, during core business hours between 7 AM and 7 PM.
This role is essential in ensuring the smooth operation and maintenance of our CE systems and supporting our team in achieving our organizational goals. If you are a proactive individual with strong technical skills and a passion for operational excellence, we encourage you to apply.
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Industries
Technology, Information and Media
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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