Facilities Coordinator

Colliers; Saint Louis Park (MN); On-site; Full time

Job summary

A leading company is seeking a Facilities Coordinator in St. Louis Park, MN. This role involves managing service requests, coordinating with technicians, and ensuring excellent customer service. Ideal candidates will possess strong communication and organizational skills, along with proficiency in relevant software. Join a dynamic team that values passion and ownership in delivering top-notch service to clients.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Paid Leave

Holidays

Parental Leave

Qualifications

• Experience as a dispatcher or in a customer service role.
• Proficiency in English, both oral and written.

Responsibilities

• Receive and record service requests via email, phone, or in person.
• Assign work orders to appropriate field personnel.
• Coordinate with field personnel and clients regarding job status.

Skills

Communication

Customer Service

Multi-tasking

Organizational Skills

Critical Thinking

Tools

Sage

Job description

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At Colliers, our success is defined not just by results but by how we achieve them. Our people are passionate, take ownership, and always prioritize doing what’s right for our clients, colleagues, and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture offers numerous opportunities to learn about our business and accelerate your career.

This position is onsite at our St Louis Park, MN office.

We are seeking a reliable Facilities Coordinator to be the first point of contact for our clients. The role involves recording service requests, setting up work orders in Sage software, and coordinating with field technicians.

The ideal candidate will have excellent communication skills, prioritize customer service, and pay great attention to detail. The ability to multitask, work with urgency, and make independent decisions is essential. Responsibilities include scheduling, responding to emails, answering calls, and utilizing technology effectively. A teamwork attitude and excellent communication skills are required.

In this role, you will:

• Receive and record service requests via email, phone, or in person, and set up information in Sage software, prioritizing as needed.
• Assign work orders to appropriate field personnel.
• Follow up with clients, ensuring timely communication and service completion.
• Coordinate with field personnel and clients regarding job status and details.
• Generate weekly work order reports and follow up on open orders.
• Set up work orders in Sage.
• Assist with billing as directed by the Client Services Manager.
• Place product or delivery orders upon request.
• Monitor GPS systems to provide vehicle locations and generate reports.
• Support HVAC department tasks, including equipment reports, scheduling, and ordering filters.
• Review and verify HVAC proposals for accuracy before sending to clients.
• Perform various administrative duties, including contacting subcontractors, vendors, or clients, working with city permits, and managing COIs.

What You’ll Bring:

• Excellent multi-tasking and organizational skills.
• Experience as a dispatcher or in a customer service role.
• Ability to work with urgency when necessary.
• Tech-savvy with relevant software knowledge.
• Accurate data entry skills.
• Proficiency in English, both oral and written.
• Active listening and excellent communication skills.
• Sound judgment and critical thinking.
• Ability to work independently and handle multiple schedules and priorities.

Pursuant to applicable laws, Colliers discloses the following:

Location: St. Louis Park, MN

Hourly Range: $26.00 - $31.25

Our pay ranges are based on role, level, and location, with individual pay determined by skills, experience, and education.

Benefits include medical, dental, vision, life insurance, disability, 401k, paid leave, holidays, and parental leave, among others.

Applicants must be authorized to work in the U.S. without sponsorship. No agencies, please.

Colliers is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for applicants requiring assistance during the hiring process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing