Facilities Coordinator

Cushman & Wakefield; Cambridge (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in real estate services is seeking a Facilities Coordinator to assist in the management of client facilities. The role includes overseeing daily operations, responding to client inquiries, and ensuring compliance with safety protocols. Ideal candidates will possess strong customer service skills and a background in facilities management, along with the ability to multitask effectively in a dynamic environment.

Qualifications

• 1-3 years of experience in facilities/property management.
• Knowledge of data entry, reporting, and billing procedures.
• Previous experience in customer service roles.

Responsibilities

• Manage facility requests and ensure service delivery.
• Create and manage work orders for maintenance.
• Coordinate with vendors and clients for facility operations.

Skills

Communication Proficiency

Customer Service

Detail Oriented

Time Management

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Office Suite

Job description

Job Title

Facilities Coordinator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Position Summary:

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs.

Essential Job Duties:

• Provide general overall facility management services, including continuous monitoring of office/facility, address client inquiries and concerns ensuring timely and quality issue resolution and service delivery, and follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action, remain knowledgeable regarding all operational aspects of building systems, and coordinate with outside contractors for the service and repairs of equipment.
• Follow protocol for effective building-specific maintenance and safety procedures, maintain ongoing communication with contractors, client, and team, and assist with site inspection within the assigned building portfolio.
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors, report on open and closed work orders and check the status of open work orders with the assigned party, and request, review, and submit work orders, bids, and proposals from vendors.
• Assisting in monitoring and assessing vendor performance, and training vendors on work order and billing procedures.
• Manage complex work orders, service and performance of vendors and landlords for timely completion of jobs, and create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment, and communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
• Coordinate special events in support of client
• Assist with reporting key performance indicators against service level agreements, and provide facilities help desk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.
• Complete small projects such as patching and painting, door adjustments, furniture installation, etc.
• Performs other related duties as required or requested.
• Coordinate and complete office moves as required or requested
• Available for off-hours emergency calls
• Provides solutions to routine/complex problems

Education/Experience/Training:

• High School Diploma, GED, Trade, Technical, or Vocational School
• College Coursework or Associates Degree.
• Requires one to three years of experience.
• Specialized Knowledge/Skills: Data entry, reporting, filing, answering phones, scheduling and communications.
• Prior experience working in facilities/property management, commercial real estate or professional services.
• A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
  

Competencies:

• Communication Proficiency (oral and written)
• Previous customer service experience
• Initiative & sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial knowledge preferred
• Time Management Skills
• Team Orientation
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Computer proficiency with Microsoft Office Suite (MS Word, Excel, and PowerPoint)
• Demonstrated ability to exercise good judgment
• Excellent interpersonal skills
• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on-call after hours, and weekends

Occasionally Physical Activity:

• Balancing: demonstrates the ability to maintain body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
• Climbing: demonstrates the ability to ascend or descend using feet and legs and/or hands and arms
• Crawling: demonstrates the ability to move about on hands and knees or hands and feet.
• Crouching: demonstrates the ability to bend the body downward and forward by bending leg and spine.
• Feeling: demonstrates the ability to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: demonstrates the ability to pick, pinch, type, or otherwise work primarily with fingers rather than the whole hand.
• Grasping: demonstrates the ability to apply pressure to an object within the fingers and palm.
• Hearing: demonstrates the ability to receive detailed information through oral communication.
• Kneeling: demonstrates the ability to bend legs at knee to come to a rest on knee or knees.
• Lifting: demonstrates the ability to raise objects from a lower to a higher position or move objects horizontally from position-to-position.
• Pulling: demonstrates the ability to use upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This job description is subject to change at any time and may differ slightly based on regional location.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

time left to apply End Date: July 25, 2025 (28 days left to apply)