Facilities Consultant

Chiefs Fit; Kansas City (MO); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Health insurance

Bonus based on performance

Resumo da oferta

Chiefs Fit in Kansas City, MO is seeking a Membership Consultant to drive member engagement and growth. You will advise members and guests on programs aligned with their health and fitness goals while delivering legendary service and building a sense of belonging within the club.

Responsibilities include achieving sales targets, following a structured sales process, and helping onboard new members into personal training. Equal opportunity employer.

Qualificações

• Experience in proactive membership sales and service.
• Strong communication and relationship-building skills.
• Ability to work prime time hours, weekends and holidays.

Responsabilidades

• Advise members and guests on programs to meet health and fitness goals.
• Generate new memberships and ancillary service memberships.
• Achieve or exceed individual membership sales goals and close referrals.

Conhecimentos

Sales

Customer service

Communication

Lead generation

Ferramentas

CRM software

POS

Membership systems

Descrição da oferta de emprego

Bonus based on performance

Dental insurance

Health insurance

Job Title: Membership Consultant

Membership Consultants play a key role in the company’s overall success by:

• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

• Achieve financial performance results through the generation of new memberships and ancillary service memberships
• Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Chiefs Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
• Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
• Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
• Utilize the lead tracking system to manage all prospect and member data
• Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
• Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
• Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
• Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
• Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
• Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
• Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
• Be proficient in all club software systems
• Follow all club policies and procedures
• Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business

This is a full-time position. Your hours will include prime time hours and some weekends and holidays. Special events, promotions, and other demands will require some early mornings and late nights.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.