Global Operations Center Technician

Epic; Garland (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician to maintain business continuity across its campuses. Responsibilities include monitoring real-time alerts, managing security systems, and overseeing operations from the Facilities Command Center. Coordination of emergency responses is essential for ensuring safety and restoring operations swiftly.

The ideal candidate will exhibit strong decision-making skills, effective communication, and the ability to work under pressure. Epic offers comprehensive benefits, including healthcare and competitive compensation.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience in security operations or emergency response is a plus.
• Availability for 2nd and 3rd shifts and weekends.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination is required.

Responsibilities

• Monitor real-time alerts to maintain business continuity.
• Manage access and security systems from the Facilities Command Center.
• Coordinate emergency responses for disruptions.
• Work with teams and emergency services for safety.

Skills

Situational awareness

Decision-making skills

Communication

Coordination abilities

High-pressure environment

Interest in security operations

Job description

Position located at Epic’s campus in Madison, WI. Relocation to the area is required. Epic provides financial assistance for relocation.

Overview

As an Operations Center Technician, you will help maintain business continuity across Epic’s global campuses by monitoring real‑time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You will identify and respond to issues using video feeds and system data, coordinate emergency responses when disruptions such as natural disasters or power outages occur, and work closely with internal teams and emergency services to ensure a safe environment and restore normal operations quickly and effectively.

Qualifications

• Strong situational awareness and decision‑making skills
• Excellent communication and coordination abilities
• Ability to work in a high‑pressure, real‑time environment
• Experience or interest in security operations, emergency response, or a related high‑volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligibility to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits, including healthcare, annual raises and bonuses, and stock grants. You will receive competitive merit‑based compensation that reflects the impact of your work on Epic and our customers.

As an Equal Opportunity Employer, we commit to inclusive teams that design software supporting quality care for all patients. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.