Facilities Assistant

CBRE Group, Inc.; Washington (District of Columbia); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Hospitality/Workplace Assistant to support the facilities management team on-site in Washington, DC. The role includes front desk responsibilities and assisting in fulfilling client requirements.

You will perform hands-on setup, catering support for meetings, and coordinate with vendors and technicians to ensure smooth service delivery and accurate record-keeping. This position emphasizes client satisfaction and operational reliability.

Qualifications

• Customer-focused service mindset.
• Ability to multi-task and handle front desk duties.
• Willingness to perform cleaning, setup, and breakdown tasks.

Responsibilities

• On your feet most of the day.
• Hands-on setup and breakdown.
• Food & beverage service for meetings.
• Maintaining pantry and office spaces.
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assist with catering setup for meetings.
• Respond to client inquiries and ensure timely service.
• Set up meeting room configurations and manage bookings.
• Create work orders and assign to technicians, subcontractors, and vendors.
• Communicate work orders and assist management in problem-solving.
• Generate reports on work orders and verify status with technicians/vendors.
• Maintain records and vendor paperwork.
• Assist with safety inspections and vendor escorting.
• Assist with process and procedure training.

Skills

Customer service

Front desk support

Facilities coordination

Vendor communication

Education

High school diploma or equivalent

Tools

Work order system

Facilities management software

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Hospitality/Workplace Assistant, you will support the facilities management team in successfully fulfilling the client's requirements. The role may include front desk responsibilities.

What You’ll Do:

• On your feet most of the day
• Hands-on setup and breakdown
• Food & beverage service for meetings
• Maintaining pantry and office spaces
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assisting in setting up catering and drinks for meetings are per request.
• Respond to client inquires and concerns, ensuring prompt and quality service delivery and conduct follow-ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign them to multiple technicians, subcontractors, and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Assist with the safety inspections & vendor escorting
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.