Facilities Account Manager — Client Relations & Operations

ABM Industries; Abilene (TX); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Bonus program eligibility

Benefits package

Job summary

ABM Industries is seeking an Account Manager to oversee janitorial operations and client relationships within an assigned portfolio. You will ensure service excellence, contract compliance, and safe, efficient operations across sites.

Responsibilities include leading teams, managing budgets and labor, visiting client locations, and driving service improvements to meet performance metrics and growth opportunities. Travel between customer locations is required.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.
• Valid driver’s license and ability to travel between customer locations.

Responsibilities

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.
• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and efficiency.
• Identify opportunities for service enhancements, contract growth, and additional revenue.
• Coordinate special projects, floor care services, seasonal work, and emergency response activities.
• Maintain accurate operational records and prepare management reports as required.

Skills

Leadership

Organizational skills

Problem solving

Travel ability

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Business management systems

Job description

ABM Industries is seeking an Account Manager to oversee janitorial operations and client relationships within an assigned portfolio. You will ensure service excellence, contract compliance, and safe, efficient operations across sites.

Responsibilities include leading teams, managing budgets and labor, visiting client locations, and driving service improvements to meet performance metrics and growth opportunities. Travel between customer locations is required.