Client-Facing Janitorial Operations Manager

ABM Industries; Rison (AR); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking an Account Manager – Janitorial Services to oversee day-to-day janitorial operations for assigned accounts and ensure exceptional service delivery. You will act as the primary client contact, lead on-site teams, maintain cleanliness and safety, and ensure contract compliance across sites.

The role emphasizes strong relationship management, leadership of staff, and reliable communication with clients.

Qualifications

• High school diploma or GED required; additional education preferred
• 3+ years of experience in janitorial, facility services, or building maintenance management
• Strong customer service and relationship-management skills
• Ability to lead teams, multitask, and work in a fast-paced environment
• Proficiency with scheduling, reporting, and basic computer applications
• Bilingual (English/Spanish) preferred in some locations
• Valid driver’s license and ability to travel between sites, as required

Responsibilities

• Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts
• Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
• Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
• Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
• Address client inquiries, service requests, and concerns in a timely and professional manner
• Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
• Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
• Ensure compliance with company policies, OSHA standards, and local/state regulations
• Prepare reports, document service levels, and communicate updates to management as needed
• Support contract renewals, service enhancements, and continuous improvement initiatives

Job description

ABM Industries is seeking an Account Manager – Janitorial Services to oversee day-to-day janitorial operations for assigned accounts and ensure exceptional service delivery. You will act as the primary client contact, lead on-site teams, maintain cleanliness and safety, and ensure contract compliance across sites.

The role emphasizes strong relationship management, leadership of staff, and reliable communication with clients.