Facilitator

Goosehead Insurance; Westlake (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K matching

Stock Purchase Plan

Paid time off

Wellness programs

Financial solutions

Job summary

Goosehead Insurance is seeking a Facilitator to design, deliver, and improve training programs for its agents. You will cover insurance product training, carrier and systems training, as well as service, sales, and marketing process training, delivered in both classroom and one-on-one coaching settings.

Collaborating with senior management, you will refresh training materials, apply engaging methods, and give feedback to agents to drive performance and industry excellence.

Qualifications

• Bachelor’s degree or 2+ years of sales experience.
• At least 1 year in a training role.

Responsibilities

• Manage classrooms of new agents and create an engaging learning environment.
• Facilitate training sessions on best practices, processes, and systems.
• Deliver a mix of group teaching and individualized coaching.
• Update content for Agent Resources to support ongoing development.
• Stay current with emerging technologies, industry standards, and best practices.
• Provide feedback to agents and collaborate with leadership to improve programs.

Skills

Strong communication

Interpersonal skills

Problem-solving

Adaptability

Sales process knowledge

Education

Bachelor’s degree

Tools

Virtual training tools

Job description

The Facilitator is responsible for planning, improving, and delivering training programs designed to elevate the performance of Goosehead’s agents. This role covers insurance product training, carrier and systems training, as well as service, sales, and marketing process training. Training is delivered in both classroom and one-on-one coaching settings for new hires and tenured teammates.

Facilitators collaborate closely with senior management to refine training methods, leverage engaging materials, and provide constructive feedback to agents. Ultimately, the Facilitator ensures Goosehead agents are equipped with the skills and knowledge needed to be the best in the industry.

Principal Duties and Responsibilities:

• Manage and motivate classrooms of new agents while creating an engaging learning environment.
• Facilitate training sessions on best practices, processes, and systems.
• Deliver a mix of group teaching and individualized coaching.
• Update content for Agent Resources to support ongoing development.
• Stay current with emerging technologies, industry standards, and best practices.
• Provide feedback to agents and collaborate with leadership to continuously improve training programs.

Experience and Education:

Required:

• Bachelor’s degree from a four-year college or university, or a minimum of 2 years of sales experience.
• At least 1+ years in a training role.

Preferred:

• Familiarity with principles of adult learning and knowledge transfer.
• Experience managing group dynamics and using virtual training tools effectively.

Skills and Abilities:

• Strong communication skills with the ability to engage and influence others.
• Excellent interpersonal skills with the ability to build positive relationships.
• Problem-solving mindset with adaptability in training delivery.
• Experience with a structured sales and service processes.
• Genuine desire to help others learn and grow.

BenefitsSummary

• High-qualityvoluntaryhealth,vision,disability,life,anddentalinsuranceprograms.
• 401KMatchingPlan.
• EmployeeStockPurchasePlan.
• Paidholidays,vacation,andsickleave.
• Corporatesponsoredprogramstoenhanceemployeephysical,financial,mental,andemotionalwellness.
• FinancialSolutionProgram.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.