Fab Projects Coordinator

RiseMe; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Qualifications include a minimum 2‑year degree or 4–5 years industry experience, plus at least 2 years in project management and in a customer service/order entry role. Experience with JDE or Hydralist is a plus.

Qualifications

• Minimum 2-year degree in a technical field or 4–5 years industry experience.
• Minimum 2 years of project management experience.
• Minimum 2 years in a customer service/order entry role.

Responsibilities

• Manage complex customer orders from start to finish through quotes, pricing, and fulfillment.
• Handle all elements of creating customer quotes including stocklisting and fabrication.
• Determine margins, freight, pipe costs, and other financial elements per pricing strategies.
• Lead daily production meetings and develop load and production schedules.
• Schedule shipment of products to meet customer requirements and costs.
• Maintain contract pricing and negotiate material deadlines.
• Serve as main branch contact for customers and assist CSRs with daily issues.
• Report process deficiencies and gather data for management.

Skills

Customer service

Project management

Order entry

Supplier relations

Education

High School Diploma or GED

Tools

JDE

Hydralist

Viking systems

Job description

Job Details:

Job Location: AZ Phoenix - Phoenix, AZ, Position Type: Full Time, Education Level: High School/GED, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: First, Act as the main point of contact in managing the customer quote and order process from start to finish, including coordinating with internal and external contacts as needed to facilitate all aspects of each customer project as assigned by supervisor.

DUTIES AND RESPONSIBILITIES:

• Manages complex customer orders from start to finish, including all open orders, quotes, returns, claims, pricing discrepancies, expedited purchases/orders, loose material substitutions, etc., until the issues have been resolved and all phases of the order are complete.
• Manages all elements in creating customer quotes, including, loose material, stocklisting, fabrication, etc.
• Determines margins, freight costs, pipe costs, and other financial elements that directly impact branch profitability based on pre-defined pricing strategies.
• Manages daily production meetings, including developing the load schedule, production schedule, and reviewing open back orders and expected receipts and truck schedule with other facility managers.
• Schedules shipment of product with regard to customer requirements and cost to branch.
• Manages all elements associated with establishing and maintaining contract pricing for customers.
• Negotiates material deadlines.
• Acts as main point of contact within branch for customers as assigned by supervisor, including following up on lost quotes, being available to the CSRs to help resolve daily issues arising with customers and departments, managing complex problem resolution, and fielding inquiries and orders when Customer Service Representatives are not available.
• Reports abilities and or deficiencies in processes as they affect the level of service and profitability of the company.
• Gathers data and reports information to the branch or regional operations manager, and others as assigned by supervisor.
• Communicates the directives of the company as they relate to improving the level of service by conducting meetings with the appropriate personnel and departments.

Qualifications: EXPERIENCE:

• Minimum 2-yr degree in a technical field or 4-5 years previous experience in industry required.
• Minimum 2 years project management experience required.
• Minimum 2 years experience in a customer service/order entry role required.
• Experience with JDE, Hydralist, and other Viking systems preferred.
• Fabrication listing experience preferred.