F135 Technical Data Customer Support Engineer (Onsite)

RTX; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Job summary

RTX (Pratt & Whitney) is seeking a Customer Support Engineer (CSE) to support development and maintenance of F135 Joint Technical Data engine manuals. You will work with engineering teams, customers, and vendors to ensure accuracy and effectiveness of technical data supporting unit and depot maintenance.

The role focuses on sustaining engine program readiness, driving process improvements, and collaborating across internal teams and external partners. Onsite duties and travel may apply as needed.

Qualifications

• Bachelor's degree in engineering or related field required.
• Advanced degree in related field preferred.
• U.S. citizenship is required to access information under this program/contract.

Responsibilities

• Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
• Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
• Review limits incorporation documents and engineering changes from a sustainment perspective.
• Influence effective solutions for implementation plans for new configurations.
• Support depot and unit-level maintenance increased capability.
• Review Joint Technical Data change requests, evaluating each request based on technical expertise and sustainment process knowledge.
• Perform Source Data authoring functions including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments.
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

Skills

English fluency

Communication

Teamwork

Time management

Project management

Interpersonal skills

Education

Bachelor's degree in Engineering or related field

Advanced degree in related field

Job description

Date Posted:
2026-11-03

Country:
United States of America

Location:
US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:
Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The F135 engine program is seeking a Customer Support Engineer (CSE) to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. In this role, you will work closely with engineering teams, customers, and vendors to ensure the accuracy and effectiveness of technical data supporting both Unit and Depot Maintenance levels. Your contributions will directly impact the sustainment and operational readiness of the F135 engine program.

What You Will Do:

• Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.


• Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.


• Review limits incorporation documents and engineering changes from a sustainment perspective.


• Influence effective solutions for implementation plans for new configurations.


• Support depot and unit-level maintenance increased capability.


• Review Joint Technical Data change requests, evaluating each request based on technical expertise and sustainment process knowledge.


• Perform Source Data authoring functions including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments.


• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

What You Will Learn:

• Gain hands-on experience in maintenance-driven sustainment processes for a major military engine program.Develop skills in technical data management, configuration management, and JTD sustainment.


• Build cross-functional collaboration experience across engineering, customer support, field teams, and depot operations.


• Broaden understanding of technical publications, source data creation, and engine operational requirements.


• Professional development through exposure to advanced propulsion systems and continuous improvement processes.

Qualifications You Must Have:

• Bachelor's degree required; Engineering or another Technical Degree in a related field preferred


• A minimum 5 years of customer support, sustainment experience or an Advanced Degree in a related field and minimum 3 years of customer support and sustainment experience.


• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.


• Ability to support occasional travel (

Qualifications We Prefer:

• F135 engine build, manufacturing, or design experience.Fluent in English (verbal/written).Knowledge or expertise in limits development and/or configuration management and engineering changes.


• Experience using technical data, drawings, and requirements.


• Ability to support operations in a fast‑paced, dynamic, results‑driven production environment while demonstrating strong project management, time management, teamwork, communication, and interpersonal skills.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee's personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate represen