F135 Hardware Customer Support Engineer

Prattwhitney; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Travel Opportunities

Job summary

Pratt & Whitney, a RTX company, is seeking a field-oriented engineer to support the F135 propulsion system and related sustainment activities. You will respond to field inquiries, assist with investigations, and help interpret maintenance data for complex engine systems.

You will collaborate with Field Service Engineers, engineering, and logistics teams, travel to field sites up to 10%, and contribute to technical conferences and retrofit planning as needed.

Qualifications

• Bachelor’s degree in STEM and 1+ years of experience.
• Ability to work under supervision and solve problems.
• Communicates with internal/external teams to explain facts and policies.

Responsibilities

• Respond to Technical Field Questions (Action Requests).
• Support Engineering Investigations (Deficiency Reports).
• Create/Update/Interpret Technical Maintenance Manual Data.
• Author technical presentations and Field Information Notices as required.
• Provide Maintenance Awareness Briefings.
• Support Engineering Changes/Design Reviews for Sustainment Impacts.
• Assist Field Implementation/ Retrofit Planning/ Service Test Letters.
• Support Technical Conferences as needed.
• Support Production Quality Notification (QN) and Escape (6015).
• Provide direct, in-person support for significant field efforts.
• Travel up to 10%, primarily to F135 Field Sites.

Education

Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM)

Job description

Date Posted: 2026-10-08 Country: United States of America Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

Typical Responsibilities:

• Responses to Technical Field Questions (Action Requests)
• Support Engineering Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
• Author technical presentations and Field Information Notices as required
• Maintenance Awareness Briefings
• Engineering Changes /Design Reviews for Sustainment Impacts
• Field Implementation / Retrofit Planning / Service Test Letters
• Support Technical Conferences as needed
• Production Quality Notification (QN) and Escape (6015) support
• Provide direct, in-person support for a variety of significant field efforts.
• Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment
• Ability to travel up to 10% mostly to our F135 Field Sites

What You Will Learn

• How to support the F135 propulsion system for U.S. and international military customers
• Field inquiry response, deficiency reporting, and hands‑on sustainment problem‑solving
• Development and interpretation of technical maintenance data for advanced gas turbine engines
• Clear technical communication through briefings, notices, and customer updates
• How engineering changes, retrofits, and quality processes impact fielded hardware
• Cross‑functional collaboration with the F‑35 JPO, Field Service Engineers, Engineering, and Logistics teams

Qualifications

* Typically requires a bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience. Works to achieve day‑to‑day objectives primarily within area of responsibility. Work is moderately supervised typically on smaller projects or task‑related activities. Identifies, defines and resolves problems that are not immediately evident. Problems are typically within a single area of responsibility and are typically solved through exercise of discretion and/or judgment, often drawing from prior experiences or standard procedures and basic analysis. Responsible for making minor changes in systems and processes to solve problems or improve effectiveness of work area. Communicates with parties within and outside of own team to explain facts, policies and practices related to work area, influencing decision‑makers with recommended courses of action.

Qualifications We Prefer

• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
• Existing technical knowledge of gas turbine operation

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.