F135 Hardware Customer Support Engineer P2 (Onsite)

RTX; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Incentive programs

Job summary

RTX is seeking a Hardware CSE to provide technical and sustainment support for engine hardware, interfacing with customer, program office, Field Service Engineer, and engineering teams. You will travel up to 10% to F135 field sites and contribute to sustaining mission-critical propulsion systems.

The role requires a STEM bachelor's degree with 1+ years' experience, strong problem-solving and communication skills, and a commitment to customer-focused service in a fast-paced environment.

Qualifications

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of experience.
• Ability to travel up to 10% for field sites and related activities.

Responsibilities

• Respond to Technical Field Questions and action requests.
• Support Engineering Investigations and Deficiency Reports.
• Create or update Technical Maintenance Manual data; interpret documents.
• Prepare technical presentations and Field Information Notices.
• Conduct Maintenance Awareness Briefings and support Design reviews for sustainment.

Skills

Customer focus

Technical communication

Problem solving

Gas turbine knowledge

Education

Bachelor's degree in STEM

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Country: United States of America

Location: US-CT-EAST HARTFORD-ETC 400 Main St BLDG ETC

Security Clearance Type: None/Not Required

What You Will Do

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

Typical Responsibilities

• Responses to Technical Field Questions (Action Requests)
• Support Engineering Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
• Author technical presentations and Field Information Notices as required
• Maintenance Awareness Briefings
• Engineering Changes /Design Reviews for Sustainment Impacts
• Field Implementation / Retrofit Planning / Service Test Letters
• Support Technical Conferences as needed
• Production Quality Notification (QN) and Escape (6015) support
• Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment
• Ability to travel up to 10% mostly to our F135 Field Sites

What You Will Learn

• How to support the F135 propulsion system for U.S. and international military customers
• Field inquiry response, deficiency reporting, and hands-on sustainment problem-solving
• Development and interpretation of technical maintenance data for advanced gas turbine engines
• Clear technical communication through briefings, notices, and customer updates
• How engineering changes, retrofits, and quality processes impact fielded hardware
• Cross-functional collaboration with the F-35 JPO, Field Service Engineers, Engineering, and Logistics teams

Qualifications You Must Have

Typically requires a bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience.

Works to achieve day-to-day objectives primarily within area of responsibility. Work is moderately supervised typically on smaller projects or task-related activities.

Identifies, defines and resolves problems that are not immediately evident. Problems are typically within a single area of responsibility and are typically solved through exercise of discretion and/or judgment, often drawing from prior experiences or standard procedures and basic analysis. Responsible for making minor changes in systems and processes to solve problems or improve effectiveness of work area.

Communicates with parties within and outside of own team to explain facts, policies and practices related to work area, influencing decision-makers with recommended courses of action.

Qualifications We Prefer

Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.

Existing technical knowledge of gas turbine operation.

Role Type Classification

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Salary

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays
• annual short-term and/or long-term incentive compensation programs

Work Location

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Application Window

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.