F100 Hot Section Customer Support Engineer (Onsite)

globalhr; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Job summary

RTX, a leader in aerospace and defense, seeks a Customer Support Engineer to support F100 hot section investigations, answer technical queries, and coordinate with engineering teams worldwide.

You will participate in field communications, assist with Technical Order changes, and manage deficiency reports to ensure on-time delivery. Travel 10–15% may be required.

Qualifications

• BA/BS degree in Engineering or related field is required, or an advanced degree in a related field is required.
• A minimum of 2+ years of jet engine experience required.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Responsibilities

• Support F100 hot section engineering investigations and daily responses to technical questions and field communications.
• Occasional travel to support Analytical Condition Inspection and part forecasting processes (10-15%).
• Coordinate with Customer Support Engineers, engineering teams, and Field Service Representatives worldwide.
• Assist with changes to F100 Technical Order manuals for hot section hardware (assembly, disassembly, inspection, repair).
• Manage schedules for F100 Deficiency Reports to ensure on-time delivery.
• Present technical issues and propose solutions during internal and customer meetings.

Skills

Interpersonal skills

Presentation skills

Written and verbal communication

Multitasking

Education

BA/BS in Engineering or related field

Advanced degree in related field

Tools

Microsoft Office

Job description

Date Posted: 2026-09-18

Country: United States of America

Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

• The successful candidate will support F100 hot section engineering investigations, daily responses to technical questions and field communications
• Occasional travel will be required to support the Analytical Condition Inspection (ACI) and Deep Look parts forecasting processes.
• Travel may also be required for field investigations and F100 site familiarization (approx. 10-15%)
• The position requires close coordination with other Customer Support Engineers (CSEs), the integrated product team including Engineering, as well as Field Service Representatives supporting customers and suppliers around the world
• Support F100 Technical Order manuals changes for hot section hardware (assembly, disassembly, inspection, and repair)
• Manage and track schedules for F100 Deficiency Reports (investigations) to ensure on-time delivery
• The candidate must have good interpersonal and communication skills (written and verbal)
• The ideal candidate would have excellent presentation skills in order to present technical issues and propose solutions during both internal and customer meetings
• Must be able to perform multiple tasks while working independently

Qualifications You Must Have:

• BA/BS degree in Engineering or related field is required, or an advanced degree in a related field is required.
• A minimum of 2+ years of jet engine experience required
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Qualifications We Prefer:

• Technical familiarity with engineering blueprints and ability to read engineering drawings
• Knowledge of Air Force Technical Orders
• Familiarity with jet engine hardware, maintenance or operations and F100 assembly/disassembly process
• Excellent communication skills and ability to coordinate activities across groups/departments
• Effective use of Microsoft Office

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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