F&I GAP Claims Adjuster

Zurich 56 Company Ltd; Northern (KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Zurich North America is hiring a GAP Claims Adjuster to join the F&I GAP Claims Team. You will learn to interpret, investigate, and evaluate policies and coverage issues while handling low to moderate exposure GAP claims.

This remote position in the United States requires working Monday through Friday 7:30am–6:00pm local time, with occasional Saturday and/or overtime as required. Pay ranges from $22.40 to $30.87 per hour, with a 5% short-term incentive eligibility.

Qualifications

• Bachelor’s Degree required or High School Diploma with 2+ years in Customer Service
• Zurich Certified Insurance Apprentice acceptable with Associate Degree, no prior claims experience required
• Must obtain and maintain required adjuster license(s) andExperience with Microsoft Office

Responsibilities

• Reviewing new claims and ensuring all required information is complete
• Making initial contact
• Responding promptly to emails and phone calls to address questions or concerns
• Processing incoming mail and handling relevant documentation efficiently
• Managing requests and coordinating with providers as needed
• Evaluating claims for closure and making decisions that support positive outcomes

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

Bachelor’s Degree

High School Diploma or Equivalent + 2+ years experience

Zurich Certified Insurance Apprentice

Tools

Microsoft Office Suite

Job description

Zurich is currently hiring a GAP Claims Adjuster to join their F&I GAP Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. Guaranteed Asset Protection (GAP) coverage helps cover the difference between what a vehicle is worth at the time of a total loss and what the customer still owes on the loan. At this level, you will manage F&I GAP claims caseload that consists of low to moderate exposure. As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers and may be aligned to specific accounts.

This is a remote position in the United States. One must be willing to work Monday through Friday between the hours of 7:30am – 6:00pm local time, with occasional Saturday and/or overtime as required.

As an F&I GAP Claims Adjuster, your primary responsibilities will include:

• Reviewing new claims and ensuring all required information is complete
• Making initial contact
• Responding promptly to emails and phone calls to address questions or concerns
• Processing incoming mail and handling relevant documentation efficiently
• Managing requests and coordinating with providers as needed
• Evaluating claims for closure and making decisions that support positive outcomes

Basic Qualifications:

• Bachelor’s Degree and no prior experience required in the Claims area
  OR
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
  AND
• Must obtain and maintain required adjuster license(s)
• Experience with Microsoft Office

Preferred Qualifications:

• Insurance industry knowledge
• Minimum of 6 months of contact center experience
• Proven ability to multitask across multiple applications and systems
• Comfortable working with various platforms and multiple monitors simultaneously
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience in the finance, automotive, or total loss claims areas
• Strong team collaboration and interpersonal skills
• Excellent written and verbal communication skills
• Highly detail oriented with strong organizational abilities
• Self-sufficient and proactive in task management
• Skilled in effective problem resolution and customer support

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $22.40 - $30.87, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewardshere .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM - Kansas Virtual Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No