Auto Direct Markets Claims Specialist

Zurich North America; Schaumburg (IL); Hybrid; USD 50,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay and benefits

Job summary

Zurich North America is seeking a Claims Specialist I to join our Auto Direct Markets Claims Team. The role involves interpreting, investigating, and evaluating auto policies and coverage issues while mastering claims handling best practices.

You will manage auto liability, property damage, and garagekeepers losses, owning claims from start to finish and delivering exceptional service. A hybrid work schedule and in-office collaboration are encouraged to support performance and development.

Qualifications

• Bachelor’s Degree with 2+ years in Claims or Insurance OR
• HS diploma with 4+ years in Claims or Insurance OR
• Completion of Zurich Claims Training Program with 2+ years in Claims OR
• Zurich Certified Insurance Apprentice with Associate Degree and 2+ years in Claims

Responsibilities

• Interpret, investigate and evaluate auto policies and coverage issues.
• Manage auto liability, property damage and garagekeepers losses.
• Own claims from start to finish and resolve them efficiently.
• Build partnerships with customers and brokers.

Skills

Communication skills

State regulation knowledge

Auto claims handling

Interpersonal skills

Multi-tasking

Education

Bachelor's degree or equivalent experience

High School Diploma with experience

Tools

Microsoft Office

Job description

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: Atlanta, GA; Addison, TX; Schaumburg, IL; Omaha, NE.

Take your career to the next level with Zurich North America!

Zurich is hiring a Claims Specialist I to join our dynamic Auto Direct Markets Claims Team. This role offers an incredible opportunity to grow your expertise by interpreting, investigating, and evaluating auto policies and coverage issues while mastering claims handling and industry best practices.

As a Claims Specialist, you will manage auto liability property damage and Direct Market/Garagekeepers losses involving dealership inventory and vendors responsible for customer vehicles. You’ll own your claims from start to finish, resolving them efficiently while building strong partnerships with customers and brokers. In doing so, you’ll play a key role in Zurich’s commitment to exceptional service.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Candidates for this role should be able to report on a hybrid work schedule to one of our North American Claims office locations, including: Atlanta, GA; Addison, TX; Schaumburg, IL; Omaha, NE

Basic Qualifications:

• Bachelor’s Degree with 2 or more years of experience in the Claims or Insurance area OR
• High School Diploma (or equivalent) with 4 or more years of experience in the Claims or Insurance area OR
• Completion of the Zurich Claims Training Program and and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
  

Preferred Qualifications:

• 4+ years of experience handling Auto Liability Property Damage (PD) claims, including investigation, liability determination, and damage evaluation.
• Direct experience managing Garagekeepers coverage claims, including losses involving dealership inventory and customer vehicles in the care, custody, or control of an insured.
• Experience handling Direct Market auto claims, including third-party property damage exposures.
• Familiarity with dealership operations, service departments, and vendor relationships impacting customer vehicle claims.
• Strong understanding of negligence principles, subrogation, and vendor liability exposure.
• Experience reviewing and interpreting garage policies, endorsements, and coverage forms.
• Ability to manage complex claims involving multiple parties, vendors, and disputed liability.
• Strong understanding of insurance industry terminology
• Proven analytical and organizational skills
• Ability to multi-task and adapt in a fast-paced, changing environment
• Excellent communication and interpersonal skills
  

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500 - $81,000, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families.

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.
  

Location(s): AM - Dallas, AM - Addison, AM - Omaha, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No