F&I & Deal Performance Manager

MarineMax; Winthrop Harbor (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

MarineMax in Winthrop Harbor, IL seeks a Business Manager to lead the Finance & Insurance team and optimize deal management to drive profitability and customer satisfaction.

Responsibilities include regulatory compliance, lender relations, title/registration processing, and ensuring timely funding of loans while delivering a superior customer experience aligned with MarineMax's values.

Responsibilities

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.
• Implement the F&I process in every transaction and maintain annual F&I certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
• Perform additional duties as assigned.

Job description

MarineMax in Winthrop Harbor, IL seeks a Business Manager to lead the Finance & Insurance team and optimize deal management to drive profitability and customer satisfaction.

Responsibilities include regulatory compliance, lender relations, title/registration processing, and ensuring timely funding of loans while delivering a superior customer experience aligned with MarineMax's values.