F&B Team Lead — Upscale Hotel Guest Experience

Pyramid Global Hospitality; Excelsior Springs (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

The Elms Hotel & Spa, a Pyramid Global Hospitality property in Excelsior Springs, MO, is seeking a guest experience–driven supervisor for our Food & Beverage outlets. You will supervise daily operations, coach team members, and ensure service excellence in a fast-paced, upscale setting.

The role offers training, development opportunities, and a culture built on teamwork and professionalism; open evenings, weekends, and holidays as required by business needs.

Qualifications

• Minimum 1–2 years of supervisory or lead experience in food and beverage, hospitality, or a related service environment.
• Experience in a hotel, resort, or upscale dining environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to remain calm and effective in a fast-paced, guest-focused environment.
• Working knowledge of POS systems and basic food & beverage operations.
• Open availability, including evenings, weekends, and holidays, as required by business needs.

Responsibilities

• Guest Experience & Service Excellence: Ensure consistent delivery of high-quality service in alignment with The Elms brand standards.
• Operational Leadership: Supervise daily outlet operations including opening/closing procedures, shift coverage, and floor management.
• Team Leadership & Development: Supervise, coach, and support food and beverage colleagues to foster a positive and collaborative work environment.
• Financial & Inventory Controls: Assist with monitoring inventory, product levels, and minimizing waste; support cash handling and POS usage.
• Standards & Compliance: Ensure outlet cleanliness, organization, and presentation meet health department and brand standards.

Skills

Leadership

Communication

Guest service

Supervisory experience

Customer focus

Tools

POS systems

Job description

The Elms Hotel & Spa, a Pyramid Global Hospitality property in Excelsior Springs, MO, is seeking a guest experience–driven supervisor for our Food & Beverage outlets. You will supervise daily operations, coach team members, and ensure service excellence in a fast-paced, upscale setting.

The role offers training, development opportunities, and a culture built on teamwork and professionalism; open evenings, weekends, and holidays as required by business needs.