F&B Supervisor (IVD)

Villa Park, Maldives; Villa Park (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Sun Island Resort is seeking a diligent F&B service professional to join our team. You will ensure punctuality, greet and seat guests, check linen, manage beverage storage, monitor guest counts and VIP movements, and uphold hygiene standards across the operation.

You will also oversee staff, provide on-going feedback, and assist in staff induction to promote F&B sales. Responsibilities include maintaining outlet readiness 15 minutes before opening, supervising workstations, managing inventory,

Qualifications

• Focus on guest needs with calm, courteous service.
• Experience with Micros/POS systems in hospitality.
• 2–3 years in hotel/food & beverage operations.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Maintain punctuality and report to the F&B office before shifts.
• Greet, seat, and serve guests promptly; ensure smooth dining flow.
• Check linen stock and manage distribution to waiters; handle exchanges.
• Ensure beverage storage and display temperatures are correct.
• Monitor daily guest counts, VIP movements, and special events at shift start.
• Uphold hygiene standards as set by the F&B department; maintain cleanliness.
• Provide staff training and feedback to improve service standards.
• Ensure outlet readiness 15 minutes before opening; supervise workstations.
• Maintain inventory and stock of necessary beverages and supplies.
• Handle guest complaints professionally and resolve issues.
• Adhere to cashiering procedures and SOPs; support event setups.

Skills

Guest focus

Micros/POS knowledge

Interpersonal skills

Problem solving

Under pressure

Teamwork

Tools

Micros/POS system

Job description

Job Description

• Ensure punctuality; report to the F&B office 5 minutes prior to duties and sign on the attendance; collect any necessary information for the day. And also should return to the office and sign on the sheet at the end of every shift. Any changes to the duty time will be made by the approval of the F&B Manager.
• Ensure you are always punctual and should be an example for the subordinates.
• Attend all guests promptly; meet. Greet, and seat the guest.
• Check linen stock, issue it to waiters and exchange new linen for soiled ones.
• Ensure the storage and temperature of all beverages in the bar/displays.
• Check the daily house count arrivals and departures, special events and VIP movements when the shift begins.
• Ensure the hygiene standards of the premises set by the F&B department.
• Ensure welcome drinks and face towels are served to the new arrivals on time. (Only apply to Coffee Shop).
• Maintain personnel hygiene, grooming and supervise the application of safe and hygienic work-practices of all staff.
• Direct and follow-up the activities of all service personnel and assist as necessary to ensure a smooth workflow and proper guest service.
• Maintain a high sense of self-respect and abide by a code of conduct to develop the attitudes and skills of the subordinates.
• Train staff to execute all the tasks/services as per to the S.O.Ps of Sun Island.
• Give on-going feedback to all service personnel to improve service standards.
• Communicate with the superior concerning all the aspects of the operation.
• Assist in staff induction and motivate them to promote F&B sales.
• Handle guest complaints professionally and regularly check with guest on the quality of service provided.
• Ensure the outlet is ready to open 15 minutes prior to the posted opening time.
• Supervise and check the preparation and maintenance of all workstations, work area and back of the house areas to ensure hygiene and sanitation.
• Maintain inventory and adequate stock of necessary commodities at the outlets.
• Identify deficiencies of the operation and have counter measure taken to estimate these.
• Ensure all special event & theme dinners are ready 15 minutes prior to the posted opening time.
• Under take any other tasks assigned by F&B Manager/ department in-charge.
• Loyalty towards job and management.
• Ensures that all the outlet cashiering procedures are strictly adhered to.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge in using Micros / POS system
• Experience in the hotel industry of at least 2 to 3 years
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family