F&B Supervisor (IVD)

Village of Villa Park; Villa Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Sun Island is seeking an attentive Food & Beverage associate to support guest service across outlets. You will greet guests, seat them, and ensure timely service with impeccable hygiene and hospitality.

Responsibilities include supervising staff, coordinating with the F&B team, maintaining beverage stock and linen, and helping to open outlets on schedule while upholding SOPs. Candidates should have 2–3 years in hotel industry, be calm under pressure, and proficient with Micros/POS.

Qualifications

• Experience in hotel/F&B operations is required.
• Strong customer-service orientation and communication skills.
• Ability to multitask and work under pressure in a fast-paced setting.

Responsibilities

• Attend guests promptly, greet and seat them.
• Maintain hygiene and safety standards in the outlets.
• Check linen stock and manage beverage storage and temperature.
• Ensure the outlet is ready to open 15 minutes prior to the posted opening time.
• Direct and supervise service staff to ensure smooth workflow.
• Train staff per SOPs and provide ongoing feedback.
• Handle guest complaints professionally.

Skills

Guest service focus

Micros / POS experience

Teamwork

Under pressure

Tools

Micros / POS system

Job description

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Job Description

• Ensure punctuality; report to the F&B office 5 minutes prior to duties and sign on the attendance; collect any necessary information for the day. And also should return to the office and sign on the sheet at the end of every shift. Any changes to the duty time will be made by the approval of the F&B Manager.
• Ensure you are always punctual and should be an example for the subordinates.
• Attend all guests promptly; meet. Greet, and seat the guest.
• Check linen stock, issue it to waiters and exchange new linen for soiled ones.
• Ensure the storage and temperature of all beverages in the bar/displays.
• Check the daily house count arrivals and departures, special events and VIP movements when the shift begins.
• Ensure the hygiene standards of the premises set by the F&B department.
• Ensure welcome drinks and face towels are served to the new arrivals on time. (Only apply to Coffee Shop).
• Maintain personnel hygiene, grooming and supervise the application of safe and hygienic work-practices of all staff.
• Direct and follow-up the activities of all service personnel and assist as necessary to ensure a smooth workflow and proper guest service.
• Maintain a high sense of self-respect and abide by a code of conduct to develop the attitudes and skills of the subordinates.
• Train staff to execute all the tasks/services as per to the S.O.Ps of Sun Island.
• Give on-going feedback to all service personnel to improve service standards.
• Communicate with the superior concerning all the aspects of the operation.
• Assist in staff induction and motivate them to promote F&B sales.
• Handle guest complaints professionally and regularly check with guest on the quality of service provided.
• Ensure the outlet is ready to open 15 minutes prior to the posted opening time.
• Supervise and check the preparation and maintenance of all workstations, work area and back of the house areas to ensure hygiene and sanitation.
• Maintain inventory and adequate stock of necessary commodities at the outlets.
• Identify deficiencies of the operation and have counter measure taken to estimate these.
• Ensure all special event & theme dinners are ready 15 minutes prior to the posted opening time.
• Under take any other tasks assigned by F&B Manager/ department in-charge.
• Loyalty towards job and management.
• Ensures that all the outlet cashiering procedures are strictly adhered to.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge in using Micros / POS system
• Experience in the hotel industry of at least 2 to 3 years
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

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