F&B Shift Supervisor - Guest Experience Leader

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, TX seeks a Restaurant & Beverage Supervisor to oversee shifts, supervise front-of-house staff, and ensure a high-quality guest experience. The role requires leadership, cash handling, and strong English communication.

Experience in dining and beverage operations, knowledge of regulations, and a positive attitude are essential. This position offers a fast-paced, casino-floor environment with opportunities for growth and training.

Qualifications

• High school diploma or GED required.
• Must obtain and maintain a current TABC Certification.
• One year experience in both restaurant and beverage operations preferred.
• Cash handling experience preferred.
• Gaming industry experience preferred.
• Strong English communication skills; Spanish a plus.

Responsibilities

• Oversee shift responsibilities of front-of-house team during duty periods.
• Ensure compliance with Tribal, Federal, and Kickapoo Lucky Eagle policies and gaming regulations.
• Supervise day-to-day activities and delegate tasks to restaurant staff.
• Assist with performance reviews, schedules, and administrative tasks.
• Maintain inventory checks and proper till handling.
• Ensure guest issues are resolved promptly and professionally.
• Maintain cleanliness and stock levels across venues and service stations.
• Train front-of-house staff and cover shifts as needed.
• Ensure health, safety, and sanitation standards are followed.

Skills

Leadership

Guest service

Strong communication

Multi-tasking

Cash handling

Problem solving

Team building

English proficiency

Positive attitude

Education

High School Diploma or GED

TABC Certification

Job description

Kickapoo Lucky Eagle Casino Hotel in Eagle Pass, TX seeks a Restaurant & Beverage Supervisor to oversee shifts, supervise front-of-house staff, and ensure a high-quality guest experience. The role requires leadership, cash handling, and strong English communication.

Experience in dining and beverage operations, knowledge of regulations, and a positive attitude are essential. This position offers a fast-paced, casino-floor environment with opportunities for growth and training.