F&B Operations Manager | Guest Experience Leader

Boyne Resorts; Bridgton (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Season pass

Dependent passes

Discounts on dining

Ski/snowboard lessons

Pro deals

Job summary

Boyne Resorts at Pleasant Mountain is seeking an experienced, hands-on Food and Beverage Manager to lead Blizzard’s Pub, overseeing both FOH and BOH teams to ensure seamless service, strict financial accountability, and a memorable guest dining experience.

You will hire, train, and coach staff, manage shifts, and control labor and inventory while collaborating with the GM and Marketing to drive specials and guest satisfaction.

Qualifications

• 5+ years of FOH service experience in food & beverage.
• 3+ years in a leadership/managerial role.
• Experience with POS systems and Microsoft Office.
• Strong hospitality mindset and guest service focus.
• Flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Team Leadership & Development: Hire, train, motivate, direct, and evaluate FOH and BOH team members with a strong focus on hospitality and team growth.
• Operations Oversight: Maintain a consistent, active presence in the BOH during peak lunch and dinner hours while ensuring smooth FOH coordination and frequent guest table visits.
• Shift Management: Assign opening and closing shift duties, conduct pre‑shift meetings, and verify the completion of all side work.
• Financial & Inventory Control: Manage labor costs within budgeted expenses, order operating supplies while maintaining budgeted cost of goods, and oversee comprehensive food inventory tracking.
• Marketing & Collaboration: Coordinate rotating food specials and promotional activities with the General Manager and the Marketing Department and attend weekly management meetings.

Skills

FOH Leadership

Guest Service

Team Development

Communication

Time Management

Tools

POS Systems

Excel

Outlook

Word

Job description

Boyne Resorts at Pleasant Mountain is seeking an experienced, hands-on Food and Beverage Manager to lead Blizzard’s Pub, overseeing both FOH and BOH teams to ensure seamless service, strict financial accountability, and a memorable guest dining experience.

You will hire, train, and coach staff, manage shifts, and control labor and inventory while collaborating with the GM and Marketing to drive specials and guest satisfaction.